Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
Senior ManagerJob Description & Summary
At PwC our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules coordinating meetings and handling confidential information.Why PWC
At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn moreabout us.
At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations
Purpose of the Role:
Manages day-to-day resourcing operations ensuringoptimalutilizationof resources. Collaborates with delivery and HR teams to meet business requirements through proactive resource planning and reporting.
Responsibilities:
Manage end-to-end allocation of employees to projects based on skills experience and availability.
Conduct regularutilizationreviews and bench management activities.
Monitor RM metrics andprovideanalytical insights for decision-making.
Support project managers in addressing resource conflicts and shortfalls.
Drive capacity planning and reallocation to meet client delivery timelines.
Prepare detailed MIS and business reports (utilization availability variance).
Collaborate across departments for workforce forecasting and hiring needs.
Identifyminor process gaps and suggest improvements.
Core Skills:
Advanced Excel (data analysis pivot tables lookups conditional formulas).
Good understanding of RM lifecycle and project staffing processes.
Effective communication negotiation and relationship management.
Analytical and problem-solving mindset.
Time management and multitasking ability.
Performance Indicators:
Utilization % bench optimization and resourcing accuracy.
Quality and insightfulness of RM reports.
Stakeholder satisfaction andtimelyproject staffing.
Efficiency in resolving resource conflicts.
Qualifications & Experience:
Experience:10-15years
Education: Masters degree in HR Operations Business Analytics oran equivalentdiscipline.
Primary Focus: Resource allocation stakeholder management analytical reporting
Mandatory skill sets
resource management
*Preferred skill sets
workforce management
*Years of experience required
10-15 years
*Education Qualification
MBA
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Master of Business AdministrationDegrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Resource ManagementOptional Skills
Accepting Feedback Accepting Feedback Active Listening Administrative Support Analytical Thinking Business Administration Business Analysis Business Information System Business Process Improvement Business Process Management (BPM) Clerical Support Client Interaction Client Management Client Onboarding Coaching and Feedback Communication Communications Management Confidential Information Handling Creativity CRM Software Customer Relationship Management Data Analysis and Interpretation Data Entry Data Interpretation Data Processing 34 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
March 14 2026Required Experience:
Senior Manager
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more