Senior Manager Operations Manager

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Senior Manager Operations Manager!
In this role you will be focused on managing daytoday operations transitions team KPIs risk alerts audits reviews automation and continuous improvement.

Responsibilities
Lead endtoend delivery ensuring seamless alignment with client business objectives..
Seamlessly overlook transition and project manage to alert and highlight risks
Drive operational excellence across all delivery towers by setting performance benchmarks governance rhythms and quality frameworks.
Act as the executivelevel contact for clients leading governance discussions QBRs/MBRs and seniorstakeholder communications.
Build trusted longterm client relationships and influence strategic direction for outsourced portfolios
Build business cases for process optimization automation investments and operational transformation initiatives
Serve as the final escalation point for critical operational or compliance issues.
Lead endtoend transitions migrations and transformation programs ensuring risk management and measurable business outcomes.
Champion digital strategies including RPA AI analytics workflow tools and intelligent automation to modernize current operations
Identify and execute continuous improvement initiatives using Lean Six Sigma and digital methodologies
Establish and implement review audit and control mechanism to increase the quality efficiency of the teams.
Communicate performance against objective with the individual team members and constantly monitor their performance in terms of agreed key performance indicators.
Disseminate information received from client contact point to the team members as soon as possible and to ensure the team members are fully briefed on the information received.
Lead and grow a team of people managers creating a strong leadership pipeline and succession planning framework.
Drive manager capability in performance management coaching talent engagement and teamofteams effectiveness.
Foster a culture of ownership collaboration recognition and continuous learning.
Define and enforce robust operational governance risk audit and compliance frameworks across all teams.
Ensure timely detection and mitigation of operational risks customer dissatisfaction compliance breaches and process gaps.
Maintain strong process documentation adherence to SOPs and audit readiness at all times.
Responsible to demonstrate capacity for critical thinking and analysis.
Responsible to showcase strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment.
Be responsible and ensure updated process documentations training modules and continuous training of personnel basis identified training needs.
Ensure accuracy / integrity of data.
Flexibility to work additional hours during month / quarter close and flexibility to stretch working hours due to business requirements.
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in business administration Commerce Economics or related field.
Rich years of working experience with good years of experience in team management role
Ability to project and program manage more than one project at a time
Desired prior experience in similar industry
Excellent Communication Skills
Excellent skills in reporting and deriving inferences from data
Problem Solving Skills and an eye for detail
Proven success with CXOlevel client management
Expertise in transformation programs
Excellent skills in reporting and deriving inferences from data.

Preferred Qualifications/ Skills
Effective probing skills and analyzing / understanding skills
Must be able to work on a flexible schedule
Ability to work under high pressure environment
Story Boarding abilities

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.