Own the technical architecture and design of the enterprise FSM platform including development configuration and reusable solution patterns.
Lead technical outcomes across projects and BAU to drive stability performance and high-quality delivery.
Champion engineering discipline: code quality configuration standards test practices and governed release management.
Act as the primary technical authority for FSM development scripting configuration and integration design.
Partner with the Functional Lead and Technical Lead Integration to translate requirements into robust scalable solutions.
Connect Business Operations IT Operations and Projects to ensure solutions are operationally fit-for-purpose.
Influence delivery teams and vendors through deep technical expertise clear standards and structured decision-making.
Embed best practices across security architecture and a configuration-over-customisation approach.
Lead technical governance for releases enhancements and BAU change.
Oversee incident problem and defect resolutiondriving root cause analysis and reducing technical debt.
Review and approve technical designs code configurations and architecture artefacts.
Maintain clear current technical documentation and architecture records.
Mentor and uplift developers and analysts to strengthen capability across the team.
Support strong project-to-BAU transitions through structured handover and documentation.

• Stay hands-on: design build troubleshoot and continually improve integrations data flows and platform outcomes.
• Move confidently between project delivery and BAU operationsdriving continuous improvement and acting as a trusted escalation point when it matters most.

Skills and experience

To thrive in this role youll bring:
Australian Citizenship (mandatory).
10 years experience in field systems development and/or platform engineering roles.
Strong hands-on expertise with ServiceNow FSM (development configuration and platform best practice).
Proven experience leading technical delivery across both project and BAU environments.
Demonstrated ability to design build and support high-quality code and configurations.

Youll also be known for:
Influencing and communicating effectively with both technical and non-technical stakeholders.
Lifting technical standardsintroducing governance guardrails and pragmatic ways of working that stick.
Experience in Defence Telco Transport or Utilities (highly regarded).
Exposure to complex field operations environments and/or mobile workforce platforms.
Mentoring others and building team capability through coaching and technical leadership.

Qualifications

Bachelors degree in IT Engineering Business or a related discipline (or equivalent practical experience).
ServiceNow certifications and/or relevant technical and delivery certifications are advantageous.

About Us

Service Stream is an ASX-listed equal opportunity employer that builds and operates Australias essential service networks across telecommunications utilities transport defence and social infrastructure. Put simply: we help keep communities connected and services runningevery day.

Benefits of working with us include

Flexible working genuine options to support how you do your best work.
Growth national career pathways across multiple business units and industries.
Discounts access to retail partners including Woolworths Airbnb JB HiFi Bupa and more.
Paid leave parental cultural community service study volunteering and purchased leave.
Culture a workplace that values diversity inclusion and celebrating great work.

How to apply

Submit your application via the Apply button. Youll be prompted to create a profile in our recruitment systemthen youre on your way.

We warmly welcome applications from Aboriginal and/or Torres Strait Islander peoples people with disability or neurodivergence members of the LGBTIQA community Veterans and individuals from all diverse backgrounds.

Applications will not be accepted via email. If you require reasonable adjustments during the recruitment process please contact .

How to Apply