Infra Apps SRE

What you can expect

The ideal candidate will possess a solid SRE & Automation mindset to transform our operations from reactive ticketing to proactive engineering. You will not just resolve issues; you will code the solutions that prevent them. You can expect to work on a mix of Identity/Auth systems Cloud Infrastructure and Observability.
Support product teams and AI by building IaC for Identity Directory Services and SaaS while maintaining a unified Single Pane of Glass monitoring stack.

About the Team

We are the engineering engine behind the organizations internal technology. As a modern infrastructure team we serve as Customer Zero for our products optimizing our cloud footprint while ensuring security and efficiency. We operate with a DevOps/SRE mindset to support a diverse landscape panning AWS Azure GCP and critical SaaS platforms like Okta and Zoom

Responsibilities

• Architecting and maintaining secure infrastructure across AWS Azure and GCP. Manage Identity and Access Management (IAM) flows integrating Okta Active Directory and SaaS applications (Zoom Google Workspace) to ensure seamless secure access.

• Developing and maintaining Terraform modules and Ansible playbooks to automate the provisioning of cloud resources Kubernetes (EKS) clusters and configuration management.

• Managing and scale our hybrid monitoring stack. Configuring Prometheus Loki and Grafana for infrastructure metrics.

• Driving the adoption of ArgoCD to manage infrastructure deployments ensuring that Git remains the single source of truth for our configurations.

• Overseeing the deployment and management of critical SaaS applications ensuring integration with our Unified Collaboration tools (Zoom Google Proofpoint).

• Identifying and resolving complex issues across the network application and identity layers. You will lead blameless post-mortems and define SLOs to ensure compliance with service-level agreements.

What were looking for

• Have 5 years of experience. BS /MS in Computer Science MIS or equivalent engineering experience.

• Hold extensive experience creating tools and automation services with Python or Golang.

• Possess a solid background in automating infrastructure using standard tools like Terraform Pulumi or Ansible.

• Own good understanding of authentication security practices (IAM/IGA MFA SSO PKI) and experience managing Okta or similar Identity Providers.

• Be experienced administering major cloud platforms (AWS is primary familiarity with Azure/GCP) an Kubernetes internals.

• Have proven ability to implement and tune monitoring stacks (Prometheus Grafana ELK/Splunk) to diagnose complex technical issues.

• Have experience building pipelines with GitHub Actions/Jenkins and managing deployments via ArgoCD.

• Be able to diagnose resolve complex technical issues from the physical/network layer up to the application/session level.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.

Our Commitment

At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.

If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.