Manager – Enterprise E360

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook
Inviting applications for the role of Manager Enterprise E360
In this role your primary responsibility is to solve develop and implement effective ServiceNow solutions that align with business objectives and meet the needs of the organization. You will work closely with stakeholders including business leaders process owners and development teams to analyze requirements design technical solutions and oversee the implementation and configuration of the ServiceNow platform. Your expertise in ServiceNows capabilities and best practices will enable you to develop scalable and sustainable solutions that enhance productivity streamline processes and improve overall service management.

Responsibilities:
Work on the support tickets (Incident/requests) and provide solutions to the end users.
Help to identify the root cause of the issues and work along with development team to fix those defects/bugs.
Provide technical leadership and guidance to support team ensuring adherence to best practices and standards.
Design and implement scalable performant secure and maintainable ServiceNow solutions.
Review the stories along with developers perform testing production deployments with zero errors.
Collaborate with cross-functional teams including developers and business analysts to drive successful implementations.
Conduct code reviews troubleshoot technical issues and provide solutions and recommendations.
Identify opportunities for process improvements and automation within the ServiceNow platform.
Proactively propose innovative solutions and new features that drive business value.
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in computer science /information technology or any related field
Relevant years of experience in ServiceNow Administration/ Development with a focus on building ServiceNow Portals custom applications Integrations and workflows
In-depth knowledge of the ServiceNow platform including Service Catalog Incident Management Problem Management Change Management and other ITSM modules
Proficiency in configuring and customization including foundational data setup such as service catalog categories items and request workflows
Experience with ServiceNow integrations REST/SOAP APIs Integration HUB and data exchange mechanisms
Strong understanding of ITIL processes and IT service management principles
Excellent problem-solving and analytical skills with the ability to identify issues and propose effective solutions
Strong communication and interpersonal skills with the ability to effectively collaborate with stakeholders at all levels of the organization.

Preferred Qualifications
Mandatory-Service Now Certified System Administrator (CSA)
Optional - ServiceNow Certified Application Developer (CAD)
Experience with other ServiceNow custom application development and portal development JavaScript Business Rules Server-side scripting Client-side Scripting Script Includes service catalog widgets scheduled jobs email notifications reporting and dashboards.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience:

Manager