GenAI Sales Operations Manager, North America Startups

AWS is seeking a NAMER Startups GenAI Operations Manager to design and implement scalable operational mechanisms that connect business strategy to execution. This role serves as the trusted COO of Sales partner to the NAMER Startups GenAI Leader - driving data-driven decision making rigorous business inspection and operational excellence across the GenAI Startups business. The role encompasses managing Strategic Business Reviews Forecasting and Top Deal Calls; leading GPU capacity tracking and credits monitoring; and owning planning processes including headcount planning and territory mapping. Success requires the ability to navigate complex cross-functional environments develop simple and scalable solutions to difficult problems and communicate analytical results clearly - both in writing and verbally.

Through removing roadblocks and driving solutions you will empower our specialized sales force to effectively acquire grow and retain the best GenAI startups on AWS. Youll build strong relationships across Sales Investor Management Partner Solution Architecture Finance and Marketing functions - enabling you to lead change management initiatives and enhance operational productivity within the NAMER Startups GenAI business.

Key job responsibilities
1. Serve as the trusted COO of Sales partner and advisor to GenAI SUP Sales leadership in North America - defining the key systems and mechanisms needed to achieve revenue and growth objectives.
2. Lead execution of territory planning quota setting headcount planning goals planning and operational plans in close partnership with Sales Leadership.
3. Establish and manage critical operational cadences including business reviews pipeline and forecast calls and planning readiness milestones.
4. Lead business-wide initiatives that improve sales productivity operational efficiency and process automation.
5. Own operational tracking and reporting for GPU capacity and GenAI credits - providing leadership with clear visibility into utilization risks and trends to inform strategic decisions.
6. Drive escalations and issues to resolution across cross-functional teams; able to stand in for the Sales Leader as required.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
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Work/Life Balance
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AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

- Bachelors degree or equivalent
- 5 years of sales operations or equivalent experience
- Experience defining refining and implementing sales processes procedures and policies or equivalent
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables messages and presentations

- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
- Experience working within a high-growth technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 147300.00 - 199300.00 USD annually
USA WA Seattle - 133900.00 - 181200.00 USD annually