Sales Administrator

This is an exciting opportunity for an experienced administrative professional to join Topcon Healthcare at our Ballycoolen Dublin office. Are you ready for the next step and want to contribute to optimal administration and outstanding customer satisfaction

Join a company with the ambition to make the world a better place at the intersection of eye healthcare and technology.

What Youll Do

As a Sales Administrator you are the operational backbone of the sales function. You ensure that quotes orders and customer interactions are handled with professionalism and precision while also contributing commercially through service contract telesales. Your responsibilities will include:

Order & Quote Management

• Handle inbound sales enquiries from multiple channels promptly and professionally.
• Raise accurate quotations and manage multi-step approval processes through to order confirmation.
• Process all sales orders within SAP applying correct account codes pricing (EUR and local currency) and source-of-supply instructions.
• Verify account status and payment documentation prior to processing.
• Proactively source and allocate stock to meet delivery commitments liaising with supply chain.
• Book deliveries and installations with customers and engineers; release invoices upon completion.
• Update and maintain sales documentation and records.

Service Contract Telesales

• Conduct proactive outbound telesales to promote renew and sell service contracts to existing and prospective customers.
• Identify upsell and cross-sell opportunities within the customer base.
• Maintain accurate pipeline records and report against agreed commercial targets.
• Support the companys transition to HaaS (Hardware as a Service) and SaaS service models as they are introduced.

Customer & Internal Coordination

• Act as the day-to-day operational point of contact for key accounts.
• Manage customer queries relating to orders installations financing and procurement documentation.
• Liaise with sales management finance supply chain technical and IT teams to ensure seamless fulfilment.
• Oversee training bookings clinical affairs coordination and sales and carve-out reporting.
• Provide logistical and on-site support at trade exhibitions and customer-facing events.

Qualifications :

What You Bring

You are an experienced administrative professional with strong organisational skills and a pragmatic proactive approach. You take ownership are process-driven and communicate confidently with stakeholders at all levels. You bring:

Experience & Qualifications

• Bachelors degree in Sales Business Administration or a related field (or equivalent experience).
• Minimum 5 years experience in a sales administration or order management role.
• Experience of service contract sales or outbound Telesales is highly desirable.
• Background in medical devices technology or capital equipment is advantageous.
• Proficient in Microsoft Office (Excel and Word).
• Working knowledge of SAP or an equivalent ERP system is highly desirable.
• Familiarity with CRM systems and sales reporting tools.
• A second European language is an advantage.

Skills & Personal Attributes

• Excellent written and verbal communication skills including a confident telephone manner.
• Strong attention to detail across multi-step administrative processes.
• Highly organized with the ability to manage a varied workload and competing deadlines.
• Commercially aware and confident contributing to revenue targets.
• Collaborative team player with strong interpersonal skills.
• Comfortable in external customer-facing settings including exhibitions and events.
• Self-motivated with a continuous improvement mindset.

Additional Information :

Are you ready for a new challenge and do you recognize yourself in the above profile

Wed love to hear from you. Apply now by sending your CV and a brief cover letter detailing your suitability for the role.

Remote Work :

No

Employment Type :

Full-time