Rental Sales Agent

Europcar Mobility Group

At Europcar Mobility Group our purpose is to help to change the way you move. We are guided by our core values: We are happy to help We embrace change We take responsibility We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Customer Service Representative- Athlone

Do you thrive in customer-facing positions and enjoy collaborating within a diverse team We are looking for a Customer Service Representative to work as part of our dynamic and fast-paced team reporting into the Branch Manager. As a Customer Service Representative you will be working in an environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process.

Benefits:

• Competitive Salary

• Twenty-two days annual leave

• Monthly uncapped commission

• Medical refund scheme

• Enhanced statutory sick pay

• Occupational Pension: Employer contribution 1.5% employee contribution 2%

• Enhanced Maternity and Paternity benefits

• Access to Hubex benefits and discounts platform

• Life Assurance x2 basic salary

• Employee Assistance Programme

• Opportunities for career advancement and professional development

• Voluntary flu vaccination voucher

• Bike to Work Scheme

Key Responsibilities:

• Provide superior customer service while identifying and prioritising customer needs.

• Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs.

• Address all customer needs with professionalism and confidence.

• Respond to all telephone and email inquiries in a friendly and helpful manner.

• Closing Rental Agreements for returning customers.

• Stay up-to-date on product knowledge.

• Adhere to all company policies procedures and safety guidelines. Responsible for own health and safety and that of other work colleagues.

• Ad hoc duties as required.

Your Skills:

• Ability to meet set targets.

• Team player with excellent presentation customer service and IT skills including Microsoft Excel and Word.

• Strong communicator with attention to detail and engaging personality.

• Some Automotive fleet or technical experience is an advantage.

• Customer focused background with a natural sales ability.

• Team player with excellent attention to detail and ability to adapt in a fast paced environment.

• A Full clean B Drivers licence required min 2 years Driving.

• Fluent English is a must both written and verbal second language is advantageous.

• 40 hour working week Monday to Sunday.

Why Choose Europcar

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions and everyone who is part of our team can make a contribution to and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

We welcome and encourage applications from individuals of all backgrounds experiences and abilities regardless of race ethnicity gender reassignment nationality sexual orientation age disability status religion or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion where respect for one another is essential. If you need any accommodations or assistance during the application or interview process please let us know. Together through mutual respect we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

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