Trust & Safety Operations Specialist

Join the team redefining how the world experiences design.

Hey gday mabuhay kia ora 你好 hallo vítejte!

Thanks for stopping by. We know job hunting can be time consuming so well get straight to the point.

Where and how you can work

This role is based in Makati and will work on a hybrid setup. Were big on trust and ownership so we aim to support ways of working that help you and your team do your best work (with the exact cadence aligned to local team needs).

What youd be doing in this role

As Canva scales change continues to be part of our DNA and we like to think thats all part of the fun. This will give you a flavour of the kind of work youll take on (and it will evolve as we grow).

As a Trust & Safety Operations Specialist youll help protect our community by delivering thoughtful consistent and empathetic operational support combining strong customer service instincts with sound judgement and a safety-first mindset.

At the moment this role is focused on:

• Review and investigate sensitive or urgent abuse reports including fraud spam and account takeovers
• Respond to regulated escalations including government account requests and compliance workflows
• Participate in incident response post-incident retros and help strengthen escalation playbooks
• Support and execute red-teaming simulations to proactively test safety and moderation robustness
• Perform data labeling and edge-case tagging to improve abuse detection models and automation
• Track abuse trends and signal gaps and provide structured feedback on tooling and detection logic
• Partner with internal teams to improve processes documentation and policy enforcement consistency
• Participate in an on-call rotation (which may include weekends/public holidays as needed)

Were looking for candidates with Trust & Safety operations or platform abuse investigation experience (beyond content moderation alone).

Wed love it if you have:

• Direct experience in Trust & Safety operations investigations or platform abuse response 
• Hands-on experience using investigation or case tooling (e.g. Castle or similar platforms)
• Interest or experience in AI safety work (data labeling prompt testing classifier feedback loops red-teaming)
• Strong judgment and resilience when working with emotionally challenging content
• A collaborative style you can work effectively across Policy Product Engineering and Legal
• Flexibility for on-call coverage as operational needs require (which may include weekends/public holidays as needed)

About the team

The Safety and Trust Operations (STOps) team is Canvas safety engine a multidisciplinary crew dedicated to safeguarding users and the public from digital harm. Think of us as a superhero squad protecting Canva from the villains of fraud harassment and platform abuse.

This role sits within our Escalations & Investigations stream and collaborates across Trust & Safety Policy Product Engineering Legal and vendor partners.

Whats in it for you

We work hard to achieve our crazy big goals but youll find plenty of magic moments along the way.

Heres a taste of whats on offer:

• Equity packages we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance for wellbeing connection and home office setup
• Flexible leave options for rest growth and impact
• Global exposure and opportunities to grow within one of the worlds most loved design platforms

Check out for more info.

We make hiring decisions based on your experience skills and passion and how you can enhance Canva and our culture. Even if you dont meet every listed requirement wed still love to hear from you!

Please note: Interviews are conducted virtually.

Remote Work :

No

Employment Type :

Full-time