Senior Software Engineer RPA Support Analyst

Position Description:

Company Profile: - At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: RPA Support Analyst
Position: Senior Software Engineer
Experience: 5-8 Years
Category: zINACTIVE - Information Technology
Main location: Pune
Position ID: J0126-0642
Employment Type: Full Time

Job Description:
We are seeking an RPA Support Analyst with 2 years of experience on the UiPath platform & Microsoft Power Automate to support the day-to-day operations monitoring and maintenance of automated processes.
This role focuses on incident management automation monitoring troubleshooting debugging minor code fixes operational support and User Acceptance Testing (UAT) for RPA solutions deployed across the organization.
The role requires close collaboration with business users RPA developers and platform administrators to ensure automation stability performance and continuous improvement.
Goals and deliverables
Objectives of this role

. Provide Level 1 / Level 2 support for UiPath automations in production.
. Monitor automation executions via UiPath Orchestrator (queues jobs triggers robots) and Power Automate console.
. Identify analyze and resolve failed automations including:
. Restarting failed jobs
. Reprocessing queue items
. Handling business and system exceptions
. Perform basic debugging and code fixes in UiPath workflows under guidance of senior developers.
. Analyze logs screenshots and Orchestrator alerts to determine root causes of failures.
. Support new RPA developments during deployment and hypercare phases.
. Execute and support User Acceptance Testing (UAT):
. Prepare test cases
. Run test scenarios
. Log defects and validate fixes
. Perform non-regression testing during releases or platform upgrades.
. Maintain operational documentation runbooks and incident reports.
. Communicate effectively with business users to explain incidents resolutions and RPA operational processes.
. Escalate complex issues to RPA developers or platform teams when required.
. Work in shifts if required to ensure automation coverage and operational continuity.

Key Responsibilities:
. 2 years of experience in RPA support RPA development or automation operations.
. Hands-on experience with the UiPath platform & Microsoft Power Platform including:
. UiPath Studio (basic development and debugging)
. UiPath Orchestrator (jobs queues assets schedules robots)
. Power Automate
. Basic understanding of:
. Exception handling
. Logging and error analysis
. RPA lifecycle (development testing deployment support)
. Experience interacting with business applications (ERP web apps legacy systems) is a plus.

Preferred Qualifications
. Bachelors degree in technical field such as computer science computer engineering business analytics or related field.

Skills:

• English
• Analytical Thinking
• Microsoft Power Automate

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.