Sales Operations Analyst 260219-2
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Essential Requirements
1 to 2 years of Sales/Renewal Operations work experience
Good communication skills both written and verbal
Knowledge of Microsoft applications especially Microsoft Excel Attention to detail
passion for customer engagement and problem-solving
Capacity to be self-motivated and work on your own as well as in a team
Exp on ticketing system like Hub Spot Salesforce CPQ Zendesk or any CRM Ticketing &
quoting software is huge PLUS
A self-starter able to manage multiple tasks at once and the ability to work with minimal
direction.
Ability to work effectively in a fast-paced environment.
Flexible to working in shifts extended working hours during fiscal quarter-ends and
weekends; incise of a business need.
Responsibilities:
Act as a liaison with stakeholders at all levels of the organization using strong
communication skills to elicit document analyze and validate business processes
systems and solution requirements.
Daily creation and approvals of quotes; general day-to-day data entry Read contracts to
identify invoicing requirements special subscription invoicing terms payment and
acceptance terms
Review documentation to ensure evidence of arrangement (including but not limited to
Billing and Shipping information Purchase Order terms and Signature(s) proper Order
Form(s) and signature(s) current documents on file) Ensure software licensing is aligned
with contract entitlements exerting revenue assurance Support data administration
efforts in Kaseyas CRM system such as mergers of account contact and other pertinent
records
Must have ability to read and comprehend contracts identify areas that will require
tracking as well as recognize discrepancies that may cause issues with customer billing
and need to be addressed Renewals Opportunity Management: Opportunity creation
closure and remediation
Work with ticketing system to resolve client requests within SLA and completing reports
within timeline.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional Information
Kaseya provides equal employment opportunity to all employees and applicants without regard to
race religion age ancestry gender sex sexual orientation national origin citizenship status
physical or mental disability veteran status marital status or any other characteristic protected by
applicable law.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
IC
Key Skills
- Sales Experience
- Microsoft Access
- Power BI
- Pivot tables
- Analysis Skills
- Microsoft Powerpoint
- Retail Link
- Salesforce
- Microsoft Excel
- Sales Analysis
- CRM Software
- Data Analysis Skills
About Company
Kaseya's IT Complete is an integrated and cost-effective platform to manage everything in IT and security.
