Holiday Inn Express & Suites Singapore Novena-Outlet SupervisorSenior Service Associate

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Whats the job

The Outlet Supervisor / Senior Service Associate deliver exceptional customer focused service through adherence to InterContinental Hotels Group Policies and Procedures.

Your day-to-day

Recycle wherever possible and enforce cost saving measures
Communicate to supervisor for any difficulties guest comments and other relevant information.
Establish and maintain effective colleague working relationships.
Attend and participate in daily briefings and other meetings as scheduled.
Attend and participate in training sessions as scheduled.
Deliver high service standards in accordance with departmental standards and procedures.
Prepare for service by ensuring:

grooming is impeccable
outlet equipment are clean sorted and stored
glassware / flatware is polished
chinaware is clean
waiter stations are prepared
cutleries are ready for buffet and table service
tables are set
reservations are ready and familiarised
special occasions are ready
music / lighting is on
outlet is ready and comfortable for service and guest

Carry out effective service by ensuring:

guests are greeted and seated
daily specials are explained and upsold
food orders are taken quickly and processed accurately
trays and tray jacks are effectively used
payment methods are handled accurately
working areas are cleaned and re-set quickly
bar is clean

Carry out effective beverage service by ensuring:

beverages are upsold and regularly replenished abiding by responsible alcohol service regulations
converse with guests about wine advise the types and styles of wine take and serve wine orders
promote sell prepare and present cocktails to guests
coffee and tea is served in accordance with standard

Take appropriate action to resolve guest complaints.
Food and beverage stock is stored in relation to hotel procedures.
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
Be aware of duty of care and adhere to occupational health and safety legislation policies and procedures.
Be familiar with property safety first aid and fire and emergency procedures and operate equipment safely and sensibly.
Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
Log security incidents and accidents in accordance with hotel requirements.
Perform related duties and special projects as assigned

What we need from you

High School or Vocational Certificate in Hotel Management Food & Beverage or related field
2 years of related experience or an equivalent combination of education and experience
Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
Demonstrated ability to interact with guests colleagues and third parties that reflects highly on the hotel the brand and the Company.

Required Experience:

Manager

DescriptionWhats the jobThe Outlet Supervisor / Senior Service Associate deliver exceptional customer focused service through adherence to InterContinental Hotels Group Policies and Procedures.Your day-to-dayRecycle wherever possible and enforce cost saving measuresCommunicate to supervisor for any ...