Fund Services Client Service Associate

Bring your expertise to a team where strong client relationships and operational excellence come our Fund Services Operations team you will sharpen your skills in fund administration build connections across global teams and play a visible role in how we serve our clients. We value teamwork fresh thinking and a drive to deliver the best and we are looking for someone like you to help us get there.

As a Client Service Associate II on the Service Delivery team you will partner with Fund Services Operations teams across regions and client-facing teams to uphold service delivery standards and meet service-level agreement commitments. You will manage client change requirements onboard new clients and protect existing relationships by delivering efficient market-leading service. You will serve as the primary escalation point for clients requiring broad fund accounting knowledge and proven client management experience.

Job responsibilities:

• Act as the main operational contact for clients across all fund services products building trust through clear and responsive communication.
• Ensure client deliverables are completed accurately and on time providing regular updates to keep all parties informed.
• Track and report key performance indicators to senior leadership helping prioritize and resolve client issues quickly.
• Manage client change requests from start to finish including system upgrades process updates and organizational shifts while keeping disruption to a minimum.
• Lead the operational onboarding of new business ensuring a smooth experience for clients from day one.
• Review exceptions in client reporting and escalate potential problems early to support timely resolution.
  

Required qualifications capabilities and skills:

• Bachelors Degree in Finance Accounting or a related discipline.
• Minimum 7 years of experience in fund administration financial reporting global custody and/or auditing.
• Strong understanding of fund services operations including fund accounting financial reporting transfer agency and alternative investments.
• Demonstrated client service experience with a customer-first mindset focused on high-quality delivery and responsiveness.
• Excellent communication and interpersonal skills with the ability to articulate operational challenges clearly to business and operations stakeholders.
• Flexible team player who maintains a positive attitude and high performance in demanding time-sensitive environments.
• Experience with AI tools Alteryx and other automation platforms with a continuous improvement mindset to drive process enhancements.

Preferred qualifications capabilities and skills:

• Chartered Accountant qualification