Engineer II UC Voice
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
The role involves providing daily support for incidents requests new hires and feature administration ensuring the stability and availability of Voice Messaging and Collaboration Infrastructure through regular health checks and system updates. Responsibilities include troubleshooting various communication systems including cloud-based contact centers and unified communications platforms like Teams and Genesys.
Responsibilities
- Perform Daily ticket supportofallincidentrequest new hire call routing callflowand other feature administration.
- Perform Daily/Weekly/Quarterly Health checks/reports to ensure overall availability and stability of all Voice Messaging and Collaboration Infrastructure technologies supported.
- Perform system updates and patching of supported systems/Infrastructure.
- Troubleshooting of a CM/GW cloud based Contact Center Quality management WFM and other integratednetworkandapplicationsetc.
- Troubleshooting of Unified Communications such as Teams/Genesys/etc. or other related products
- Troubleshooting of End Users access and applications.
Qualifications
- Strong English language skills oral and written
- 2 years of experience in system/server handling such Telephony/PABX and administering users in UC Teams systems.
- Have experience andworkingknowledgewith Call Manager-GW / SIP-SBC / VoIP setup for Internal (PABX) and Contact center setup.
- 2 years of experience in operations of Voice/SIP technologies.
- In-depth knowledge of Telephony and system includes call flow dialing Plan/routing plan etc.
- Working knowledge of Microsoft Active Directory/Exchange and MS 365 products.
- Working knowledge of call accounting and CDR concepts.
- Working knowledge of LAN/WAN systems networks and applications
- Working knowledge of Server / virtualization/Cloud technologies.
- Experienced interfacing withcarriersvendors for new technology development and collaboration.
- Working knowledge of IP Routing Quality of Service technologies withdemonstratedtroubleshooting in a large enterprise organization.
- Working knowledge of HW / SW phones includes WebRTC andcloud basedtelephony systems.
- Additionalsystems supported are Teams/Genesys/Fax System or other related system.
Other Qualifications:
- Graduate ofBachelorsof Science degree in Engineering or related computer courses.
Required Experience:
IC
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
About Company
RealPage property management software provides advanced data analytics to help users efficiently manage rental properties and real estate.
