Customer Service Representative II Master DataAddress book

Thermo Fisher Scientific

Job Location:

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Schedule

Second Shift (Afternoons)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Customer Service Representative II where youll contribute to our mission to make the world healthier cleaner and this position youll provide excellent customer support throughout the service lifecycle from initial contact through order fulfillment. Working in our collaborative environment youll handle customer inquiries process orders manage quotations and maintain customer data while working with cross-functional teams to deliver outstanding results. This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success.

Position Summary:

Based at the new Shared Service Center inQuezon City the Customer Service teamareresponsible for supporting our clients throughout the lifecycle including the administrative quotation and order fulfilment phases.Customer Service Reps provide exceptional customer service promptly and accurately when responding to internal and external customer requests.

Key Responsibilities:

Create and follow upaccountsandmodifiesas necessary

Demonstrate attention to detail withaccuratedata entry; understand that values entered have a direct impact on delivery and invoicing

Leverage required computer systems tomaintainquality customer data

Maintain daily customer service reports

Assess individual customer requirements and direct activities toappropriate departmentsas needed to ensureaccuratequotes and lead times

Adhere to SOPsSLAsand departmental training guideline

Work on assignments/projects as part of a team

May berequiredto perform other related duties asrequiredand/or assigned

Skills:

Display attention to detail and accuracy in the workplace

Must have the ability toidentifyand solve problems and to multitask under deadlines

Strong written and verbal communication skills

Mustpossessself-motivation enthusiasm a positive attitude and perform as a team player

Good organizational skills and the ability to prioritize effectively

Mustdemonstratejudgmenttactand diplomacy in dealing with internal and external customers

Work on own initiative on daily routine tasks as well as solving system issues

Competent Microsoft Office user

Experience:

Relevant customer service experience is preferred in an SSC/multinational/office environment but freshgradsare also welcome

Experience with Oracle or SAPpreferred but not essential

Education:

Requires a high school diploma or a Government Body award.ABachelorsDegreeis preferred but not essential candidates with relevant experience and knowledge will also be considered.

Working Conditions:

This position requires repetitive typing and regular use of a computerplus multiple displays

Most of the other physical demands are typicalwiththose associated with an office environment.

We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

ThermoFisher Scientific is an EEO/Affirmative Action Employer and does not discriminateon the basis ofrace color religion sex sexual orientation gender identity national origin protected veteran statusdisabilityor any other legally protected status.

Required Experience:

Unclear Seniority

Work ScheduleSecond Shift (Afternoons)Environmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers ...