Service Sales Engineer

Position Summary 
Responsible for meeting assigned sales targets for repairs retrofits hoists light lifting equipment (including 
monorails jib cranes air balancers below-the-hook devices etc.) spare parts in-house repairs general 
overhauls and consultation services. Responsible for sales cases and/or account actions as needed to support 
activities generated or identified by inside sales particularly for priority and protect and develop assigned 
accounts. Refer opportunities for other products to other sales resources by creating sales cases. 
Key Responsibilities/Duties 
Managerial/ Supervisory Role 
N/A 
Functional Role 
Plan for a periodic and organized visits to prospective customers and report on the visits concluded 
Primary focus to offer sale of repairs retrofits spare parts in-house repairs general overhauls and 
consultation services. 
Receives sales case from Inside Sales and/or create sales case from various lead sources. 
Regularly monitor performance in CRM to manage sales funnel. 
Regular review and timely update of sales cases customer decision date and next customer 
communication date. 
Meet (in person or by TEAMS) at least once each week with your manager or supervisor for weekly 
coaching to review your personal sales funnel. Together you will follow-up on the previously agreed sales 
actions review the outcomes of those actions and plan for the next week. Reviewing your top 
opportunities and hot offers is the first priority. 
Close on basic safety related repairs that cannot be sold inside 
Provide technical expertise to assist the Operations team in complex service jobs 
Assist the management in cost control of various expenses to be able achieve the targeted profit margin 
Any other duties as directed 
Authority 
As authorized in the Konecranes Delegation of Authority (DoA) 
As delegated by the National Sales Manager from time to time 
Dimensions 
You are accountable for the budgeted orders gross margin and Service KPI figures in your area: 
Job Description 
Order Received: Targets discussed during the annual service kick-off meeting 
Gross Margin: Targets discussed during the annual service kick-off meeting 
Service KPIs: Targets discussed during the annual service kick-off meeting 

Awareness of ISO 14001 & 45001 standard

Skills Knowledge & Competencies Proficiency Level 
Konecranes Products & Services Familiarity Advance 
  Resources management Working 
  Customer Care and Relations Advance 
Communication Skills (Oral and Written) Working 
  SIEBEL / CRM Advance 
Cost Analysis Comprehension Working 
  Microsoft Word Excel & PowerPoint Working 
  Problem Solving and Decision Making Advance 
  Basic Tools and Equipment Basic 
  Driving Skills 

Qualifications :

Academic Qualifications 
Engineering graduate/Diploma Holder or equivalent length of industry exposure 
Professional Experience 
At least 2 years hands-on exposure to electromechanical components ac/dc motors & power inverters 
At least 2 years in supervisory experience or equivalent exposure 
At least 3 years in similar capacity in the Service Industry

Additional Information :

Konecranes moves what matters. We are a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Remote Work :

No

Employment Type :

Full-time