Sr. Engagement Manager, Professional Services India

AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Amazon has built a global reputation for being the most customer-centric company a company that customers from all over the world recognize value and trust for both our products and services. Amazon has a fast-paced environment where we Work Hard Have Fun and Make History.

As a Senior Engagement Manager you will collaborate with AWS consultants partner and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will build knowledge of the customer environment to expedite stakeholder alignment team cohesion to help deliver customer value. You will lead engagements aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines.

Key job responsibilities
You will own with customers the delivery of business outcomes through managing matrixed teams across multi-streams using an agile mindset and framework. You will work within a maxtrixed team to plan organize and lead all phases of a project lifecycle to ensure successful delivery. This includes understanding and validating customer outcomes establishing and managing our engagement delivery as detailed via our Engagement Excellence tenets lifecycle delivery framework and mechanisms. You are able to deal with the unexpected.
You will also provide where required:
Advice - Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement lifecycle looking ahead for possible issues risks that need managing and with the hope of providing unexpected value.
Training coaching customers partners and internal teams on our agile delivery framework and continue to develop and iterate on the current methodology.
Partnering Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework.
Collaborate - Work with field sales pre-sales training and support teams to help partners and customers learn and use AWS services.
Feedback - Work with AWS engineering support and business teams to convey partner and customer feedback and lessons learned to .

As part of your role you will need to travel to customers site(s) and/or internal events when required.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 7 years of leading multiple Agile teams (like Scrum Masters Product Owners) concurrently or at scale experience
- 7 years of leading and delivering enterprise-level IT engagements experience
- Experience managing and delivering large-scale enterprise IT projects
- Experience working with and presenting to C-level executives IT and lines of businesses across organizations or equivalent
- Extensive working experience on Agile and Project Management delivery best practices frameworks methodologies and tool sets (e.g. Miro Jira AsanaADO)
- Bachelors degree with 7 years of experience in Program/Project Management

- 7 years of delivering customer engagements in a professional services role experience
- active project management certification (e.g. APM CSM PMI-ACP PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira Rally VersionOne or Taiga

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.