Analyst, GTS Client Service

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Create your best future and join Westpac as an Analyst GTS Client Services.

Whats the role

As an Analyst GTS Client Services you will provide highquality sales and service support to a portfolio of institutional and corporate clients across the customer lifecycle. Youll act as a trusted point of contact ensuring service excellence proactive engagement and effective risk management while supporting revenue and deposit growth.

This role will work closely with Relationship Managers and broader GTS and WIB teams to deliver seamless client outcomes. Youll manage service delivery for your client portfolio act as the primary escalation point resolve enquiries within agreed SLAs and deliver proactive service while supporting revenue growth strong risk and documentation compliance and continuous improvement.

What do I need

Proven experience servicing institutional or corporate clients ideally across transactional banking lending or financial markets
Strong understanding of client servicing models products systems and operational processes
Demonstrated ability to manage client relationships and deliver consistently high service outcomes
Sound business and commercial acumen with the ability to identify client needs and opportunities
Strong stakeholder engagement skills with experience working across multiple internal teams
A proactive solutionsfocused mindset with a strong focus on risk accuracy and compliance

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find more information and contact details on our FAQs and how to contact us page under the Diversity sustainability and flexibility section.

Required Experience:

DescriptionCreate your best future and join Westpac as an Analyst GTS Client Services.Whats the roleAs an Analyst GTS Client Services you will provide highquality sales and service support to a portfolio of institutional and corporate clients across the customer lifecycle. Youll act as a trusted poi...

Description

Create your best future and join Westpac as an Analyst GTS Client Services.

Whats the role

What do I need

Proven experience servicing institutional or corporate clients ideally across transactional banking lending or financial markets
Strong understanding of client servicing models products systems and operational processes
Demonstrated ability to manage client relationships and deliver consistently high service outcomes
Sound business and commercial acumen with the ability to identify client needs and opportunities
Strong stakeholder engagement skills with experience working across multiple internal teams
A proactive solutionsfocused mindset with a strong focus on risk accuracy and compliance

Why join us

Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Required Experience:

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

Westpac Group

Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more

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