Business Operations Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Operations Manager

Transform our facilities landscape as the operational mastermind driving remarkable cost efficiencies! Youll orchestrate a dynamic team of Project Management professionals while crafting compelling data stories through Data. Beyond standard management youll be the strategic conductor prioritizing critical initiatives the relationship architect maintaining stakeholder excellence and the innovation catalyst redefining service provider standards.

This role blends analytical firepower with presentation prowess to elevate everyday facilities management into extraordinary operational achievement.

Responsibilities

• Establish and maintain standardized facilities management processes procedures and documentation to ensure consistent delivery of services across all locations
• Develop and implement comprehensive facility management strategies aligned with organizational goals
• Develop and manage a facilities project portfolio and prioritization framework to align facilities initiatives with organizational goals
• Develop/Manage changes in applicable building codes and regulatory requirements to ensure compliance and reporting
• Facilitate communication between facilities teams and stakeholders to ensure transparency and effective information flow
• Manage resource allocation across facility projects to optimize utilization and prevent bottlenecks
• Implement risk management frameworks to identify assess and mitigate facilities-related risks
• Coordinate knowledge management and skills development programs for facilities team members
• Conduct regular facilities maturity assessments and implement improvement initiatives
• Oversee the selection and implementation of facilities management technologies and systems
• Manage a multi-disciplined team to support the breadth of operational requirements develop and coach while fostering a culture of continuous improvement

Who we are looking for:

• Bachelors degree in Facilities Management Business Administration Engineering or related field
• 10 years of experience in facilities management with 3 years in a leadership role
• Strong understanding of facilities operations Project Management continuous improvement methodologies and governance frameworks
• Experience implementing and managing process improvement initiatives
• Proven track record of stakeholder management across organizational levels
• Excellent analytical skills with the ability to translate complex data into actionable insights
• Strong financial acumen and budgeting skills
• Excellent communication and stakeholder management abilities
• Advanced proficiency with CAFM/CMMS systems project management tools and data visualization platforms
• Strong strategic thinking and problem-solving abilities

Preferred Qualifications

• Masters degree in Facilities Management MBA or related field
• Professional certification in project management (PMP PRINCE2) and facilities management (FMP CFM)
• Experience establishing or transforming a facilities management function in a multi-site organization
• Knowledge of change management principles and methodologies
• Experience with portfolio management and resource optimization techniques
• Understanding of workplace strategy and experience managing facilities transformation initiatives

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.