Regional Operations Manager

The Opportunity

In this role based in South Boston Virginia you will supervise a regional team of Service Engineers and Service Technicians supporting Hitachi Energys Service Business. Your work will focus on delivering timely highquality and costeffective service offerings solutions and projectsincluding field service and repairacross the assigned region. You will contribute to the execution of the service strategy by coordinating service activities providing project management support as needed and ensuring consistent performance against customer commitments. With accountability for regional execution and financial outcomes you will balance operational priorities resource planning and customer needs to support reliable service delivery and sustainable regional performance.

How Youll Make an Impact

• Manage planning and execution of regional service activities both onsite and offsite aligned with customer agreements

• Monitor service execution across schedule quality cost margin and customer satisfaction targets

• Allocate and coordinate work based on order content delivery timelines competencies and workload

• Ensure materials components and warranty classifications support effective service delivery

• Collaborate with sales and service teams to support customer satisfaction retention and regional growth

• Support continuous improvement by applying service data customer feedback and digital service tools

• Ensure service findings are communicated to product and system teams to support ongoing improvement

• Organize supervise and develop Service Engineers Service Technicians and subcontractors including certification and competency alignment

• Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

• Bachelors degree and 5 years of Service Operations or Project Management experience; or
  Associate degree and 7 years of Service Operations or Project Management experience; or
  High School Diploma / GED and 9 years of Service Operations or Project Management experience

• Minimum 5 years of transformer service or power product field service experience preferred

• Experience interacting directly with customers preferred

• Excellent communication organization and presentation skills preferred

• Demonstrated background in troubleshooting and problemsolving preferred

• Experience managing field service personnel including time reporting and performance assessments preferred

• Ability to travel up to 25% preferred

More About Us

Working at Hitachi Energy offers the opportunity to contribute to essential power infrastructure while developing your career alongside experienced professionals across the energy sector.

• Opportunities to work on innovative technologies that shape the future of energy

• A collaborative environment with experienced professionals across the power industry

• Access to learning platforms and career development programs

• Competitive health and retirement benefits

• Paid leave and flexible work arrangements