Corporate IT & AV Support Engineer

Reports To

IT Support Manager

What You Will Be Doing

The IT Administrator reports to the IT Support Manager and is responsible for performing on-site and remote troubleshooting collaborating with IT Operations managing end-user workstations responding to service requests coordinating with vendors and managing IT assets. Key skills include customer service commitment decision-making troubleshooting communication multitasking and project management supported by technical expertise in MS Windows MacOS SaaS applications Microsoft 365 JIRA mobile device management and asset tracking tools. The role requires a minimum of 5 years of experience in enterprise IT and a relevant bachelors degree.

What You Will Bring to ChargePoint

• Perform on-site and remote analysis diagnosis and resolution of complex system issues for end users. Recommend and implement effective corrective solutions including coordinating off-site repairs for remote users when necessary
• Collaborate closely with IT Operations team members to maintain the efficient operation of the organizations computing environment
• Administer and resolve issues related to enduser workstations software and networking as required
• Receive triage and respond to incoming service requests regarding system or application problems
• Coordinate with thirdparty support providers and hardware vendors when needed to ensure timely issue resolution
• Support troubleshooting efforts for Microsoft 365 applications including Outlook Webmail
• Assist with resolving issues involving OneDrive SharePoint Slack Microsoft Teams JIRA and other business applications
• Manage IT assets including inventory tracking procurement and asset updates in FreshService and ensure compliance with company policies
• Setting up audio/video production environment for town halls all-hands and other events
• Producing smooth and seamless transitions on a broadcast switcher/scaler (BlackMagic Analog Way Barcoetc)
• Color grade and correct incoming SDI video feeds for ambient lighting conditions for broadcast
• Troubleshoot and deploy NDI / HDBaseT Video over IP senders/receivers in conference rooms
• Shoot primary & B-roll shots for video
• Edit video from video shoots
• Perform other related duties aligned with the scope and intent of the role
• Perform on-site and remote analysis diagnosis and resolution of complex system issues for end users. Recommend and implement effective corrective solutions including coordinating off-site repairs for remote users when necessary

Requirements

• Bachelors degree in Computer Engineering Information Technology orrelatedfield/training.
• 5 years of experience working in an enterpriselevel IT environment.
• Proficiencyin supporting Windows macOS Linux Okta and other SaaS applications.
• Handson experience with Microsoft Office 365 and the Office Suite.
• Experience working with JIRA and Confluence.
• Experience setting up Mobile Device Management (MDM) technologies such as Kandji Intune or JumpCloud.
• Experience using asset management platforms such asFreshService.
• 3 years of experience in setting up AV for townhalls and all-hands specifically mixing for in-person & virtual on a digital audio console (Midas Soundcraft Allen & Heath)
• Understanding of Crestron devices/control systems

Skills & Competency Requirements

• Strong commitment to delivering highquality customer service and IT support.
• Confident decisionmaker with a demonstrated ability to drive issuesthroughresolution.
• Excellent troubleshooting skills resourcefulness and the ability to work independently when needed.
• Strong verbal and written communication skills.
• Ability to effectively manage multiple priorities and workflows to meet required goals.
• Demonstrates focus organization and followthrough in completing workobjectives.
• Possesses technical and professionalexpertise applying knowledge to resolve complex IT support issues.
• Works collaboratively with team members to support shared initiatives and achieve common goals.
• Holds high personal performance standards and takes responsibility for completing tasks and assignments.
• Strong ability to manage projects tasks and daytoday IT operational functions.

Location

Campbell CA

ChargePoint is committed to fair andequitablecompensation practices.The targeted US salary range forroles at this operating level is $90000 to $130000. This rangerepresentsbase salary anddoes notreflect equity benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate including but not limited to skill set experiencecertifications and specific work location