Technical Consultant (Pre and Post Sales) – Print & Copy (UK)

We are seeking a Technical Consultant to provide technical presales support hands-on installation and technical support across the UK. This varied role suits someone who enjoys engaging with customers during the sales cycle implementing solutions hands on and providing post-installation technical support.

You will work closely with Sales Presales and Support to ensure customers receive a highquality experience throughout the entire solution lifecycle from discovery and design through to deployment and postinstallation support. This role offers an excellent opportunity to further develop your technical presentation and solutiondesign capabilities while working within our friendly Technical Services team in a progressive international software organisation. You will play a key role in supporting the sales process by demonstrating product value understanding client requirements and shaping effective technical solutions.

The position can be based either from our UK office or remotely and may involve occasional travel across iTS regions.

Why Join Us

1. Europes leading PaperCut Authorised Solution Centre supported by a strong international footprint and a wellestablished reseller channel network.
2. Extensive training and continuous support across our full product portfolio including PaperCut Umango Princity and inhouse addon solutions.
3. Opportunity to work alongside experienced Technical Services team memberswho collaborate closely to deliver outstanding results.
4. Clear career progression into senior presales technical consulting or leadership roles as your expertise develops.
5. A dynamic international working environment with an inclusive teamoriented culture and a genuine family feel.
6. The balance of presales installation and technical support responsibilities will be shaped around your existing skills experience and professional strengths ensuring a role that plays to your capabilities while supporting your development.
7. Ideal for candidates with presales or technical support experience who want to broaden their skill set into a more varied consulting role.

Key Responsibilities

Presales & Consultancy

1. Provide technical presales support via phone email and online/onsite meetings.
2. Conduct discovery sessions solution design and technical scoping.
3. Deliver product demonstrations webinars and technical workshops.
4. Assist with tenders security questionnaires and statements of work.
5. Support Channel Managers with technical insights during opportunities.

Installations & Delivery

1. Perform remote and onsite installations of print copy and scan management solutions.
2. Configure servers MFDs workflows authentication methods and integrations.
3. Follow project plans and communicate installation progress clearly.
4. Perform system testing validation and customer training as part of golive.

Technical Support

1. Provide 2nd line technical support for print management scanning workflows and related solutions.
2. Troubleshoot complex issues.
3. Assist customers and partners with configuration queries and issue resolution.
4. Reproduce software issues document findings and liaise with senior technical teams where required.
5. Contribute to improving support processes knowledge base articles and best-practice documentation.

Required Skills and Experience

1. Hands-on technical experience with print management software in production environments.
2. Background in designing supporting or installing managed print solutions.
3. Strong diagnostic and troubleshooting abilities in Windows print environments and networking.
4. Excellent communication skills (written and verbal).
5. Ability to simplify complex concepts for varied audiences.
6. Self-driven detail-oriented and comfortable working independently.
7. Good commercial awareness in customer-facing situations.
8. Full UK driving licence required.
9. Experience with document processing workflows desirable but not essential.

Most important is attitude and work ethic. This role requires an enthusiastic details orientated individual with a can-do attitude who can provide high quality technical solutions and support for our Managed Print and Scan Solutions (PaperCut Umango and Princity) and many other products in our portfolio.

In return we offer:

1. Skill Development
   Build handson expertise in solution design product demonstrations technical presentations systems integration virtual environments and the full suite of iTS products. Strengthen both your technical and customerfacing capabilities.
2. Comprehensive Training & Certifications
   Access continuous technical training product certifications mentoring and structured development pathways to support your longterm growth.
3. CrossFunctional Exposure
   Collaborate closely with colleagues across Technical Services Sales and Development to gain a wellrounded understanding of workflows within our international organisation**.**
4. Career Growth: Benefit from mentoring and clear progression opportunities into senior presales technical consulting or leadership roles.
5. Competitive Salary & Benefits
   A competitive package based on skills and experience including a company laptop.
6. Mileage Allowance
   Petrol diesel or electric mileage paid per mile for all businessrelated travel.
7. Annual Leave Entitlement
   A generous holiday allowance aligned to your region with progressive increases up to a maximum of 30 days based on years of service.

Company Description

iTS is an independently run company established in 1988 with its headquarters in Harrow London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.

iTS offers PaperCut Princity DocSlide and Umango with a comprehensive range of add-on software and hardware modules many developed in-house to meet virtually any requirement for print copy and scan control. ITS extensive knowledge allows us to tailor a system that fits our resellers customers exact requirements.

Please visit and for more details on our company and product portfolio. iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and recognized in our Quality Management Systems (AMS) and Information Security Management Systems.

Company Values

• Customer Focused: We strive to ensure that our customers needs are met and exceed their expectations building strong long-term relationships.
• Flexible & Loyal: We invest time energy and resources in nurturing our relationships aiming for long-term success.
• International Team with a Family Spirit: Our company culture values collaboration appreciation and personal development providing a rewarding environment where everyone can thrive.

iTS is not:

• Arrogant: Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.

Join us and become part of a collaborative Technical Services team that values initiative technical curiosity and a strong commitment to delivering exceptional services to our clients. If you are passionate about understanding customer requirements presenting technical solutions and working in a dynamic environment where your expertise directly influences business outcomes we would love to hear from you.