DTI-Service Support Specialist-InternshipExternship

Looking for a rewarding career in the fast-paced technology industry Look no further!

The Department of Technology & Information (DTI) is Delawares central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services.

Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with best in class IT companies offering our employees experience operating with some of the most talented in their field.

In addition to recruiting and retaining the best and brightest DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking increased collection of skills and experiences greater teamwork and higher morale.

To learn more visit DTIs Website at offers a robust hybrid work policy for employees whose job duties are conducive to working remotely.

DTIis currently seeking motivated interns/externs to support our Service SupportSpecialists and partner agencies located in Dover Delaware and across KentCounty. Our IT support teams play a critical role in keeping state operationsrunning by delivering reliable technology services responsive customersupport and innovative solutions that empower government employees to serveDelawareans effectively.The IT team uses a servicefocused problemsolving approach centered on reliability communication and partnership with state agencies. Interns will have the opportunity to work alongside experienced IT professionals deepen their understanding of enterpriselevel technology environments and make a meaningful impact by supporting critical operations for state agency partners.

Thisinternship/externship provides a valuable opportunity to gain hands-onexperience in enterprise IT environments while working alongside technicalprofessionals who support key agencies. Interns/Externs will develop real-world skillsin technical troubleshooting customer service and collaborativeproblem-solving while contributing to technology services that impactgovernment operations statewide.

Interns/Externswill gain hands-on experience in technical support customer service and crossagencycollaboration. This role is ideal for students interested in:

Information Technology
Public Service
Cybersecurity
Application and Systems Support
Technical Operations in Government

Diagnosetroubleshoot and document computerrelated incidents to support timely issueresolution.
Maintain an accurate and uptodate knowledge base to ensure consistentservice delivery.
Provide handson support for PC hardware peripheral devices and relatedequipment including installation and repair.
Assist with software support including basic application troubleshootinginstallations updates and user guidance.
Perform additional technical tasks and projectbased assignments as directedby IT leadership.

1. Currently attending a seniorin high school or enrolled in or recently graduated from a degree program inInformation Technology Computer Science Cybersecurity Information Systemsor a related technical field.

2. Currently seeking internshiphours to fulfill degree or certification program requirements.

3. Seeking an externshipopportunity to apply academic knowledge in a real-world enterprise ITenvironment.

4. Proficient in MicrosoftOffice Suite and comfortable learning new software tools and ticketingsystems.

5. Organized detailorientedand able to take initiative with routine tasks and technical troubleshooting.

6. Ability to communicateclearly and professionally when assisting users with technical issues.

7. Ability to apply customerservice best practices such as active listening empathy and problemsolvingwhen supporting agency staff.

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S.For more information refer to ourJob Seeker Resources web page.

DTIdoes notprovide employment-based sponsorship.