Customer Service Specialist
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Job Location:
Fort Lauderdale, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Customer Service Specialist serves as a key advocate for Bosch Thermotechnology customers across North America delivering Tier 2 support that ensures a seamless positive and efficient experience. This role is central to enhancing our customer journey through personalized assistance proactive communication and modern support toolsincluding automation self-service and multi-channel live support.
Key Responsibilities
- Provide elevated customer support by using strong problem-solving and communication skills to quickly understand concerns resolve issues and reduce customer effort.
- Support Tier 1 agents by handling escalated questions about product and part selection pricing availability order status and any inquiries requiring deeper expertise.
- Oversee customer orders from entry to delivery ensuring accuracy clarity and timely communication throughout the process.
- Identify opportunities to improve the customer experience by suggesting process enhancements and sharing customer insights with leadership.
- Strengthen customer relationships by maintaining an advanced understanding of Bosch Thermotechnology products services and tools to deliver confident knowledgeable service.
- Uphold high service standards by following established guidelines for call quality communication clarity and order accuracy.
- Collaborate across teams to support sales opportunities improve customer satisfaction and ensure a unified service experience.
- Perform additional duties as needed to provide best-in-class customer service.
Qualifications :
- Minimum of 3 years in a customer support role such as contact center inside sales or account management.
- Strong computer skills including navigating multiple systems and screens at once.
- At least 3 years experience with Microsoft Office (Word Excel PowerPoint).
- Experience using remote communication tools (e.g. Skype Teams).
- High school diploma required; college degree preferred.
Preferred Qualifications
- Strong problem-solving critical-thinking and initiative-taking abilities.
- Self-driven and able to resolve issues with a positive customer-focused approach.
- Strong analytical skills with the ability to propose effective solutions.
- Demonstrated patience empathy and professionalism when interacting with customers.
- Positive attitude with a commitment to team and individual goals.
- Excellent verbal and written communication skills.
- Experience in HVAC or hydronic heating is a plus.
- Experience with SAP preferred.
- Comfortable working in a dynamic environment and contributing to continuous improvement.
- Working proficiency in French Spanish and/or Portuguese is a plus.
Additional Information :
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
Equal Opportunity Employer including disability / veterans
*Bosch adheres to Federal State and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage a 401(k) with generous matching resources for financial planning and goal setting ample paid time off parental leave and comprehensive life and disability protection. Were investing in your success!
Remote Work :
No
Employment Type :
Full-time
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
