Production Support Engineer

Georgetown, DE - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Production Support Engineer

Location: Georgetown TX

Duration: long term

Job ID: 4CI 4689

Required Qualifications:

Provide production support for enterprise applications ensuring system stability and availability.
Monitor application performance and identify production issues proactively.
Troubleshoot and resolve application database and system-related issues in a timely manner.
Write and execute SQL queries to analyze and resolve data-related issues.
Support applications developed using Java and J2EE technologies.
Perform root cause analysis (RCA) for incidents and implement preventive measures.
Collaborate with development QA and infrastructure teams to deploy application updates and fixes.
Maintain and update production support documentation runbooks and incident reports.
Provide technical support to end users and stakeholders for application-related issues.
Participate in on-call rotation to support critical systems and resolve high-priority incidents.
Follow Agile/SAFe methodologies for system maintenance enhancements and operational support.
Ensure adherence to service-level agreements (SLAs) and incident management processes.

Job Title: Production Support Engineer Location: Georgetown TX Duration: long term Job ID: 4CI 4689 Required Qualifications: Provide production support for enterprise applications ensuring system stability and availability. Monitor application performance and identify production issues proacti...