Direct-To-Consumer [D2C] Operations Assistant

Lagos - Nigeria

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

In partnership with our client we are seeking a Direct-To-ConsumerD2C Operations Assistant who understands that great products only create great experiences when they arrive on time accurately packed and perfectly delivered. This is a role for someone who thrives in the details keeping inventory tight fulfilment smooth and logistics costs in check across West Africa. You will be the operational backbone of our Direct-to-Consumer function working closely with 3PL partners cross-functional teams and systems to ensure every order every package and every invoice is handled with precision. If you are organised analytical and energised by the challenge of making operations run better every day we want to meet you.

Who are we looking for

You are highly organised and detail-oriented someone who takes pride in accuracy and finds satisfaction in a well-run operation.
You are analytically minded comfortable working with data to track performance identify discrepancies and surface opportunities for improvement.
You are familiar with ERP systems ideally Odoo and know how to use them to manage inventory generate invoices and maintain accurate records.
You are a strong communicator who can collaborate effectively with 3PL partners finance teams marketing and customer experience teams without missing a beat.
You are proactive and solutions-oriented always looking for ways to reduce costs close gaps and improve efficiency across the supply chain.
You are comfortable working in a fast-paced cross-functional environment where priorities can shift and attention to detail is non-negotiable.

Your Responsibilities

D2C Inventory and amp; Fulfilment

You will manage inventory replenishment to ensure stock levels across West Africa are accurate and sufficient to meet demand.
You will oversee daily fulfilment operations in partnership with 3PL providers ensuring orders are processed accurately and on time.
You will reconcile inventory returns and transactions with the Finance team investigating and resolving any discrepancies promptly.

Last-Mile Delivery and amp; Logistics

You will track delivery performance order accuracy and cost efficiency across last-mile logistics operations.
You will monitor logistics costs as a percentage of D2C sales and actively support cost optimisation initiatives to improve efficiency.

Packaging and amp; Compliance

You will track packaging material inventory usage and costs ensuring materials are available for standard PR and gift orders.
You will ensure all packaging and labelling meets compliance requirements at all times.
You will support packaging optimisation initiatives to drive cost savings and improve operational efficiency.

Order Management and amp; Cross-functional Collaboration

You will work closely with the Customer Experience and Marketing teams on order planning PR and gift fulfilment campaigns and product launches.
You will support demand planning efforts by providing accurate and timely consumption data to relevant stakeholders.

Invoicing and amp; Systems

You will generate accurate D2C invoices using Odoo ensuring timeliness and correctness across all billing processes.
You will support the resolution of any billing issues working collaboratively with finance and operations teams to close gaps quickly.
Reporting and amp; Continuous Improvement
You will track and report weekly D2C KPIs identifying performance gaps and recommending initiatives to drive efficiency and cost savings.

What Success looks like

On-time fulfilment rate is consistently high with orders processed accurately and delivered within committed timelines across West Africa.
Order accuracy and inventory discrepancy rates are maintained at best-in-class levels through diligent reconciliation and oversight.
Logistics costs as a percentage of D2C sales are tracked closely and show a measurable downward trend through active cost optimisation.
Packaging material variance is minimised and cost savings initiatives are identified and implemented on a regular basis.
Invoice accuracy and timeliness meet or exceed agreed targets with billing issues resolved promptly and efficiently.
Weekly KPI reporting is delivered consistently providing clear visibility into operational performance for the Head of Supply Chain.

To be considered for this role you should have

A Bachelors degree in Supply Chain Logistics Business or a related field.
1 to 3 years of experience in D2C logistics or supply chain operations.
Familiarity with ERP systems with Odoo experience strongly preferred.
Strong analytical and reporting skills with the ability to work accurately with data and performance metrics.
Experience managing packaging materials is an advantage.
Strong stakeholder management and communication skills with the ability to collaborate effectively across teams.

Challenges you may face in this role

Managing inventory accuracy and fulfilment efficiency across multiple 3PL partners in a complex multi-market West African environment.
Balancing the demands of daily operational execution with the need to contribute to longer-term cost saving and optimisation initiatives.
Navigating cross-functional dependencies with CX Marketing and Finance teams while keeping operations running smoothly and on schedule.
Maintaining invoice accuracy and resolving billing discrepancies in a fast-moving environment with high transaction volumes.
Keeping packaging compliance and material availability aligned with campaign launches and product drops that require rapid coordination.

The Goodies

Opportunity for learning and growth within a dynamic supply chain environment.
A great working environment with a collaborative and supportive team.