Incident Manager
Share
Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Job Title: Major Incident Manager (24/7 Shift Coverage)
Must Skills: -. MIM AIM
Experience: 5 Years
Category: Software Development/ Engineering
Location: ALL CGI
Position ID: J0326-0196
Employment Type: Full Time
Education Qualification Any Engineering background or and MCA / Any Graduation Full Time only
Responsibilities:
Within the Groups Global Transverse Operations platform we are seeking a proactive and experienced Major Incident Manager to join our dynamic IT Operations team. This role is critical in ensuring the rapid resolution of high-impact incidents and minimizing disruption to business operations. The successful candidate will work in a rotating shift pattern to provide 24/7 coverage ensuring continuous support and leadership during major incidents
The MIM AIM is integrated into a team of 7 people whose goal is to anticipate manage and ensure the elimination of major and cross-functional problems in the Groups IT production.
The MIM AIM will be responsible for managing major incidents worldwide. This involves:
. Lead the response to major incidents ensuring timely resolution and effective communication across stakeholders.
. Coordinate with technical teams vendors and business units to drive incident resolution.
. Provide clear concise and timely updates to senior leadership and impacted stakeholders.
. Facilitate post-incident reviews and ensure follow-up actions are tracked.
. Work in shift mode to ensure 24/7 coverage (on call the weekend)
. Escalation point for any issues related to Major incidents
. Monitor key performance indicators (KPIs) to ensure performance standards are met and exceeded.
. Participate in continuous improvement in the team
. Accountable of Major Incidents
Qualifications:
. Professional level in English
. Bachelors degree in information technology or a related field or equivalent experience.
. Proven experience (5 years) in management of IT Incidents.
. Proven experience (2 years) in a Major Incident Manager role
. Strong understanding of ITIL processes especially Incident and Problem Management.
. ITIL certification is desirable
. Excellent interpersonal and communication skills with the ability to build relationships across various teams and stakeholders.
. Excellent coordination and leadership skills.
. The ability to manage multiple priorities meet deadlines and handle complex issues.
. Familiarity with customer support tools and systems (e.g. ServiceNow Zendesk Jira).
Preferred Skills:
. Previous experience working with cross-functional teams to deliver service enhancements.
. Knowledge of AGILE and/or LEAN is a plus
. Knowledge of IT infrastructure technologies
Benefits:
. Professional development and training opportunities.
. A collaborative and inclusive work culture.
. Exposure to a wide range of technologies and business areas.
Your future duties and responsibilities:
#LI-DK6
Skills:
- Agile Business Analysis
- Incident Management
- ServiceNow
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
