SaaS Operations Manager

Available Locations: Austin TX Atlanta GA Seattle WA - Hybrid

About the Role

Cloudflare is seeking an autonomous SaaS Operations Manager to take ownership of the day-to-day execution of our Software Asset Management (SAM) practice.

While the Lead Principal defines the enterprise-wide strategy governance frameworks and high-level financial goals you will be the operational engine that ensures these strategies are realized. You will independently manage our tooling ecosystem (Zylo) drive data accuracy and serve as the primary liaison for application owners to ensure they are equipped to make cost-effective decisions.

We need a self-starter who can take a strategic directivesuch as reduce shadow IT riskand independently build the workflows reporting and stakeholder outreach plans to get it done.

Responsibilities

System Ownership & Data Operations (Zylo)

• Platform Management: Serve as the technical owner of Zylo our system of record. You will independently manage the health of the platform including SSO integrations finance connectors and feature updates.
• Inventory Accuracy: Take full responsibility for the quality of our data. You will maintain accurate license inventories by proactively identifying and resolving gaps in ownership cost center mapping and contract metadata.
• Shadow IT Detection: Operationalize our Shadow IT monitoring. You will review expense data to identify unmanaged tools and execute the outreach process to bring them into the corporate fold.

Stakeholder Enablement & Renewal Support

• Operational Liaison: Act as the first line of defense for Application Owners. While the Lead Principal manages executive relationships you will work directly with functional owners to interpret their usage data and answer licensing questions.
• Renewal Readiness: Partner with Application Owners to create Renewal Prep Kits 90 days prior to contract expiration. You will work alongside stakeholders to interpret their usage vs. spend data helping them build a valid forecast and negotiation strategy based on actual consumption.
• Process Improvement: Independently identify friction points in our software onboarding/offboarding workflows and partner with IT and Procurement to streamline them.

Analysis & Operational Reporting

• Usage Analysis: Go deep into the data to analyze software usage trends. You will not just report numbers; you will interpret them to flag specific optimization opportunities (e.g. We have 200 users on Pro who only use Basic features).
• Metric Tracking: Develop and maintain the operational dashboards that track the teams KPIs (e.g. Utilization Rates Reclamation Savings Shadow IT mitigation) providing the data that feeds into the Lead Principals executive reporting.

Qualifications

• Experience: 3-5 years of experience in SaaS Operations IT Asset Management or Technology Procurement.
• Operational Autonomy: Proven ability to work independently. You can take a broad objective (e.g. Clean up our Zoom licensing) and execute the entire project end-to-end without daily oversight.
• Technical Proficiency: Advanced proficiency with SaaS Management Platforms (Zylo experience preferred) and Excel/Sheets. You are comfortable manipulating large datasets to find the story within the numbers.

Soft Skills: Strong ability to influence without authority. You can explain SaaS licensing models and compliance requirements to non-technical stakeholders in a way that encourages cooperation.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.