Customer Service Representative
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
MOO set out to shake up the world of print back in 2006. And weve come a long way since. Today were a 400 strong team (were thinking of getting matching jackets) who create print and digital products for companies of all sizes from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.
Our global HQ is in London UK while we also have premises in the US youll find us in Boston MA as well as East Providence RI and Denver CO and now in Cape Town South Africa!
At MOO we dont just print business cards; we help people make their mark on the world. We believe great design is for everyone and our goal is to help customers achieve that! We are looking for a Customer Service Representative who is part problem-solver part design-enthusiast and 100% dedicated to the customer experience.
Youll be the voice of MOO -- delivering White Glove service that feels human helpful and high-end. Reporting to a Customer Service Supervisor you will join a team that thrives on positive energy and exceeding expectations.
Responsibilities
- Deliver world-class human-centric service via phone chat and email to support MOOs diverse customer base
- Provide expert guidance on product features pricing and specific artwork requirements
- Act as a MOO ambassador guiding customers through the journey of order creation and file upload process with a consultative touch
- Have a critical eye mindset to spot technical errors such as typos or misaligned images before they go to print
- Maintain a calm professional and empathetic demeanor while problem-solving with customers ensuring they feel confident that their order will accurately represent their brand and print as intended
- Resolve issues proactively thinking outside the box to find solutions that benefit both the customer and the business
- Maintain meticulous records by accurately logging every interaction within CRM systems like Salesforce or Zendesk
Communication & Soft Skills
- Premium Service Experience: Deliver a personalized service that consistently exceeds expectations embodying a White Glove mentality
- Exceptional Writing: Professional written communication skills with a mastery of grammar and a conversational non-robotic tone
- Active Listening: The ability to quickly parse customer concerns to provide efficient consultative solutions
- Adaptability: Enthusiastic optimistic and comfortable working independently in a fast-paced remote environment
What Were Looking For
- A Technical Artistry Mindset: You have a sharp visual eye and a natural sense of aesthetics. You can spot a typo or a misaligned image from a mile away
- Technical Savvy: Youre comfortable with Adobe Creative suite and can quickly learn our CRM (Zendesk) and internal backend systems
- Flexibility: MOO is a 7-day-a-week operation; we require the ability to work variable hours including evenings and weekends
Whats it like to work at MOO
MOOs the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success while also recognising the importance of a healthy work/life balance.
Thats why we offer 19 days holiday rising by one day for each year here (for 5 years) a matched pension scheme and paid parental leave. Well offer you private healthcare and life insurance. We also offer flexible work schedules with hybrid and remote working for certain roles.
Diversity Statement
We are working hard to create a representative inclusive and super-friendly team because we know that different experiences perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesnt discriminate on the basis of race colour religion or belief gender national origin age sexual orientation marital status disability or any other protected class.
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore wed like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it wont in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential it is only used to better our inclusion and diversity submitting this information you consent to MOOs processing of it for these purposes.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Online printing services to create high-quality business cards, stickers, postcards, and more. Professional custom printing by MOO, the best online print shop.
