Sales Development Representative (SDR)

Role Overview

Were hiring high-energy assertive SDRs to re-activate a large base of warm and dormant clinic accounts. These are not cold leads - every account has previously signed up or ordered.

Your role is to:

• Re-establish contact
• Identify why accounts have gone inactive
• Drive them back to ordering
• Route qualified opportunities to our sales reps

This is a discovery-first role not full-cycle sales. Youll uncover insights remove simple blockers and tee up opportunities for closers.

Key Responsibilities

• Conduct high-volume outbound calls (80120/day) to a portfolio of 1000 accounts
• Re-engage clinics that have lapsed (6090 days inactive)
• Deliver promotions and guide customers back to the ordering portal
• Identify key blockers (pricing product availability convenience etc.)
• Answer common Tier 1 questions (login help product info ordering process)
• Log all activity notes and dispositions in HubSpot CRM
• Escalate complex opportunities or objections to assigned sales reps
• Collaborate daily via Slack email and phone with the internal team

What Success Looks Like

• 10 reactivations per week baseline performance
• 2025 reactivations per week strong performance
• 100 calls/day with 35 meaningful conversations
• Consistent contribution to pipeline for sales reps

Ideal Candidate Profile

• Assertive confident communicator (not passive or overly soft-spoken)
• Accent-neutral English with strong clarity and presence
• Comfortable speaking with:
  • Admin staff
  • Clinic managers
  • Doctors and business owners
• Proven experience in:
  • SDR / outbound sales / call center roles
  • High-volume dialing environments
• Strong discovery skillscan quickly identify the why behind inactivity
• Tech-savvy and HubSpot proficient (or quick to learn)
• Reliable internet backup power setup

Tools & Systems

• HubSpot CRM (primary workflow and tracking)
• Slack (team communication)
• Google Workspace (email docs)
• VoIP dialer integrated with HubSpot
• SMS tools (e.g. Salesmsg / Sendinblue)

What Were Looking For

This role requires someone who can:

• Be direct and persistent in conversations
• Lean in and confidently ask why a client isnt ordering
• Create urgency and bring energy to every call
• Operate independently after onboarding

We are specifically not looking for overly passive communicators - this role requires presence and conviction.

Required Experience:

IC