Office ManagerFront Desk Lead
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Job Location:
Petoskey, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY
If you are someone who naturally keeps things organized solves problems quickly and makes people feel taken care of this role may be a great fit. We are looking for an Office Manager / Front Desk Lead who can help run the day-to-day operations of a busy imaging center while ensuring every patient receives excellent service from the moment they walk through the door. This is a hands-on leadership role. You will support front desk operations while helping keep the office running smoothly for patients technologists and physicians.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create a Great Patient Experience
- Welcome and assist patients during check-in
- Verify patient information and collect required payments
- Help resolve patient concerns quickly and professionally
Keep the Office Running Smoothly
- Support daily office operations and patient flow
- Work closely with technologists and scheduling teams
- Help identify opportunities to improve processes and efficiency
Support the Team
- Coordinate schedules and assist with staffing coverage
- Promote teamwork and a positive workplace culture
- Provide support with training and onboarding when needed
Maintain Accuracy & Compliance
- Ensure front desk processes are accurate and complete
- Follow regulatory and organizational policies
Support Operational Performance
- Monitor operational needs and identify ways to reduce waste
- Review invoices and assist with operational reporting
SUPPORTS MISSION VISION AND VALUES OF THE CORPORATION
QUALIFICATIONS:
- Strong organizational and problem-solving skills
- Ability to stay calm and focused in a busy environment
- Excellent communication and customer service skills
- Comfortable balancing multiple responsibilities
- Prior medical office or healthcare experience preferred
LANGUAGE SKILLS
Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand; walk; reach with hands and arms; and stoop kneel crouch. The employee must occasionally lift and/or move up to 50 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Tuesday-Friday; 7:30 am - 4:30 pm
Full-time; Hourly (36 Hours) Non-Exempt
Required Experience:
IC
Key Skills
- Customer Service
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Eaglesoft
- Medical Receptionist
- Phone Etiquette
