Help Desk Representative &ndash

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Help Desk Representative AZDPS Technical Services Division (TSD)

Location: Phoenix AZ (On-site)
Schedule: 11:00 PM 7:00 AM (Overnight Shift)
Duration: 6 Month Contract (Staff Augmentation)
Start Date: Projected 04/06/2026
Agency: Arizona Department of Public Safety (AZDPS) Technical Services Division (TSD)

Position Overview

The Arizona Department of Public Safety (AZDPS) Technical Services Division is seeking a dedicated Help Desk Representative to provide overnight IT support for end users across the agency. This is a 100% on site customer-facing role performing technical triage issue resolution and escalation for critical IT systems.

Candidates must be local to Phoenix AZ available for in-person interviews and able to start within 2 weeks of receiving an offer. Position requires successful completion of a background check and drug screening through HireRight.

Responsibilities

Answer and document incoming calls for IT-related support requests.
Provide first-level troubleshooting for:
- Internet and network connectivity issues
- PC/Desktop system problems
- Printer issues
- VPN tunnel configurations
- Active Directory password resets
Deliver excellent customer service during high pressure or contentious situations.
Collaborate with software/hardware vendors to identify root causes of technical problems.
Communicate system outages major incidents and updates to leadership.
Coordinate with Tier II and Tier III technical teams to resolve complex issues and keep users informed.
Maintain accurate logs and follow standardized help desk processes.

Required Qualifications

Prior IT Help Desk or technical support experience.
Willingness and ability to work the 11:00 PM 7:00 AM overnight shift on-site.
Strong troubleshooting skills across desktop network and connectivity environments.
Excellent communication and customer service skills.
Ability to handle sensitive information and situations professionally.

Preferred Qualifications

CompTIA A certification.
Previous experience supporting law enforcement DPS or similar public safety organizations.

Work Location

Address:
2010 W. Encanto Blvd.
Phoenix AZ 85009
United States

Additional Requirements

Local candidates only resumes must clearly list current location.
Candidates must be able to interview in-person within one week of posting close date.
Must pass a background check and drug screening via HireRight.
Security clearance may be required.
No travel required.

Help Desk Representative AZDPS Technical Services Division (TSD) Location: Phoenix AZ (On-site) Schedule: 11:00 PM 7:00 AM (Overnight Shift) Duration: 6 Month Contract (Staff Augmentation) Start Date: Projected 04/06/2026 Agency: Arizona Department of Public Safety (AZDPS) Technical Se...