L2 Production Support Engineer with RPA Tools
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Seeking an experienced L2 Production Support Engineer to provide operational support for enterprise automation platforms and business-critical applications. The role focuses on ensuring system stability incident resolution access governance monitoring and continuous service improvement across RPA and application environments.
Key Responsibilities:
Provide Level 2 support for RPA platforms such as UiPath Blue Prism Pega and Agentic tools
Manage incidents service requests and change requests using ServiceNow while ensuring SLA adherence
Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues
Monitor application and infrastructure performance using Dynatrace and other monitoring tools
Support CIEM and access management using Saviynt CyberArk Okta and BeyondTrust
Manage and support virtualized environments using vSphere
web-based mainframe and enterprise applications
Develop automation scripts using C# Python and Batch scripting
Support CI/CD deployments using Jenkins and GitHub Actions
Maintain documentation knowledge base articles and runbooks in Confluence and SharePoint
Collaborate with development infrastructure and security teams for seamless production support
Required Skills:
Strong experience in L2 Production Support
Hands-on with RPA tools: UiPath Blue Prism Pega
Experience with ServiceNow ticketing system
Knowledge of CIEM and access management tools (Saviynt CyberArk Okta)
Experience with monitoring tools like Dynatrace
Proficiency in scripting: C# Python Batch
Experience applications and troubleshooting
Familiarity with CI/CD tools such as Jenkins and GitHub Actions
Good understanding of virtual environments (vSphere)
Strong analytical and problem-solving skills
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Contract
Key Skills
- History
- Insurance Management
- JDE
- Administration Office
- Catering Operations
About Company
StarTekk’s adoption of Digital Transformation is to accelerate organizational growth, increase efficiencies and help Star Workforce achieve focused business goals. The Employee will help our organization to identify and bridge the gap that exists in the business by analyzing the data, ... View more
