Assistant Manager, Sales Administrator Operations

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Manager Sales Administrator Operations!
In this role you will oversee and optimize sales administration processes ensuring accuracy compliance and efficiency across the sales cycle. This role involves driving process improvements implementing automation and providing actionable insights through data analysis. The position requires strong leadership technical expertise and cross-functional collaboration.

Responsibilities
Guide the sales administration team to ensure timely and accurate order processing.
Monitor and enforce compliance with pricing policies discount structures and regulations.
Oversee CRM and ERP data integrity; implement governance standards and periodic audits.
Develop and maintain advanced dashboards and reports for leadership using BI tools (Power BI/Tableau).
Identify process bottlenecks and lead automation initiatives to improve efficiency.
Collaborate with Sales Finance Supply Chain and IT teams to resolve escalations and streamline workflows.
Prepare and review SOPs and process documentation for system enhancements.
Drive training programs for team members on tools compliance and best practices.
Report KPIs and performance metrics to senior management and recommend improvements.
Manage escalations from customers and internal stakeholders ensuring timely resolution and root-cause analysis.
Lead weekly process reviews and implement continuous improvement initiatives to reduce cycle time and errors.
Maintain audit-ready documentation and ensure compliance with internal and external regulatory requirements.
Monitor team workload and allocate resources effectively to meet SLAs and peak demand periods.
Prepare executive summaries and present insights to leadership for strategic decision-making.
Structured Problem Solving: Hypothesis driven approach; clear prioritization.
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in business administration Commerce Economics or related field.
Rich years of experience in Sales Operations or Business Analysis
Certifications preferred: Power BI/Tableau Advanced Excel.
Strong knowledge of CRM systems and ERP platforms
Advanced Excel (Pivot Tables Power Query Macros).
BI tools (Power BI Tableau) for dashboard creation and analytics.
SQL for data extraction and reconciliation.
Workflow automation and process optimization experience.
Excellent communication and stakeholder engagement abilities.

Preferred Qualifications/ Skills
High attention to detail and ability to manage multiple priorities under pressure.
Strategic thinking and problem-solving.
Ownership and proactive approach to improvements.
Ability to lead and develop high-performing teams.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.