Service Manager
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Job Location:
Salary:
Experience Required:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Operations
Manage end-to-end service support for inverter and battery products.
Ensure timely resolution of customer complaints and service tickets.
Monitor turnaround time (TAT) for repairs replacements and installations.
Maintain service quality standards across regions.
Team Management
Lead and supervise service engineers technicians and support staff.
Assign daily service schedules and monitor productivity.
Conduct technical training for service teams and channel partners.
Technical Support
Diagnose complex issues related to inverters lithium batteries and electrical systems.
Coordinate with R&D / production teams for recurring technical problems.
Improve troubleshooting SOPs and service manuals.
Warranty & Spare Management
Handle warranty claims and product replacement approvals.
Ensure availability of spare parts and service inventory.
Track defective returns and failure analysis.
Customer Satisfaction
Maintain high customer satisfaction scores.
Build strong relationships with distributors dealers and EPC partners. Escalate critical complaints with proper closure.
MIS & Reporting
Prepare monthly service reports complaint trends failure analysis and team
performance dashboards.
Use CRM / ERP tools for ticket management and service records.
Requirements
Strong knowledge of solar inverter systems batteries UPS lithium battery packs.
Understanding of electrical circuits and troubleshooting.
Team leadership and field service management.
Good communication and customer handling skills.
Experience in CRM / ERP software.
Data-driven approach to improve service efficiency.
Qualifications :
/ Diploma in Electrical Electronics or related field.
Additional certifications in power electronics preferred.
KPIs / Performance Metrics
Complaint closure TAT
Repeat complaint rate
Warranty claim control
Customer satisfaction score
Service revenue from AMC / paid service
Team productivity
Benefits
Freedom to follow your passion
Opportunity to work with one of Indias fastest-growing Solar companies
Regular training on creative tools & AI tools
Growth opportunities in multiple function
Performance-based incentives & salary growth
Hands-on exposure with leadership team
Required Skills:
Strong experience in distribution & channel sales management Ability to manage large dealer network at scale Expertise in scheme design & execution Strong analytical mindset (data-driven decisions) Excellent leadership and field execution skills High ownership and result-oriented approach
