Sr. Account Executive, Enterprise
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Job Summary
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.
We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Are You the Right Fit
Do you have experience managing large Enterprise accounts in Italy
Are you comfortable navigating complex multi-stakeholder sales cycles
Are you passionate about Customer Experience Cloud and AI-driven platforms
Do you enjoy account planning expanding relationships and engaging with senior executives
Are you motivated by building long-term value and trusted partnerships
Are you excited about developing new opportunities in greenfield territories collaborating with partners and system integrators
If this sounds like you wed glad to hear from you.
Your Role at Genesys
As a Senior Account Executive Enterprise you will drive strategic growth within a defined portfolio of large Enterprise accounts in Italy including but not limited to Government and State-owned companies. Youll also be assigned a set of prospects where new business can be developed. You will focus on expanding existing relationships identifying transformation opportunities and positioning the full Genesys Cloud platform at C-level as well as developing new opportunities in a green field patch of customers.
You will act as a trusted advisor to executive stakeholders and orchestrate cross-functional teams to win complex high-value deals; work with partners and system integrators to develop new business in the green field.
Responsibilities
Own and grow a portfolio of strategic Enterprise accounts and a set of prospects.
Develop and execute multi-year account plans aligned with customer business objectives and prospects potential.
Drive upsells cross-sell and transformation initiatives (Cloud migration AI Digital).
Engage with C-level and senior executives to position business value.
Lead complex consultative sales cycles with large deal structures.
Orchestrate internal virtual teams (PreSales Customer Success Partners Professional Services).
Manage forecasting accuracy and quota achievement.
Build and leverage an ecosystem of partners and system integrators to consolidate existing account and develop new ones.
Identify competitive positioning strategies and win plans.
Required Qualifications
Bachelors degree in Business Technology or related field or equivalent professional experience
Significant experience (typically 8 years) in Enterprise software sales with success in CCaaS SaaS or Cloud solutions .
Strong track record managing large complex Enterprise accounts in Italy as well as experience developing new markets.
Confidence engaging with C-level stakeholders.
Demonstrated success in long and complex sales cycles.
Strong negotiation and strategic account planning skills.
Fluent in Italian and English.
Willingness to travel as needed.
Why Genesys
At Genesys we are committed to fostering an environment where everyone feels respected valued and empowered to contribute.
We offer:
Flexible remote working arrangements (Rome or Vimercate (MB))
Competitive compensation and incentive plan
Comprehensive health wellness and financial benefits
Continuous learning and leadership development opportunities
A collaborative high-performance culture where every voice matters
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If a Genesys employee referred you please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .
You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Required Experience:
Senior IC
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving emp ... View more
