Customer Retention Manager Audi Grapevine
Share
Job Location:
Grapevine, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
Audi Grapevineis seeking a driven and analyticalCustomer Retention Managerto join our growing team. This role is focused on strengthening customer relationships improving loyalty and implementing data-driven strategies that enhance the ownership experience for our Audi clients.
The ideal candidate is passionate about delivering exceptional customer experiences analyzing customer behavior and proactively engaging with clients to ensure they receive maximum value from their relationship with our dealership.
Our Customer Retention Manager will play a key role in identifying account loss risks maintaining strong communication with customers and building long-term relationships that reinforce the Audi brand and customer loyalty.
In addition to competitive pay we offer our associates the following benefits:
- Health Dental Vision Life and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training and advancement opportunities
Responsibilities
- Minimum2 years of experience in Customer Success Customer Support or Customer Experience roles
- Strongcommunication and relationship-building skills
- Experience implementingcustomer retention and reduction strategies
- Highemotional intelligence and empathy
- Exceptionalcustomer service mindset
- Stronganalytical and goal-oriented thinking
- Basic to advancedproject management skills
- Comfortable working withCRM platforms automation tools and data analysis systems
- Ability to quickly learn new technologies and software platforms
*All applicants must pass pre-employment testing to include: background checks MVR and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.
Qualifications
Required Experience:
Manager
Key Skills
- Criminal Justice
- Cost Accounting
- Elevator Maintenance
- Airport
- Jboss
- Brand
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
