Customer Education Senior Manager

The Customer Education Senior Manager is responsible for creating the go-to-market playbook for customer onboarding and driving new end-user onboarding targets as well as converting existing courses and documentation to create end-user-level onboarding material.

This role partners cross-functionally to support the execution of customer education initiatives and ensures that high-quality role-based learning experiences are created from existing documentation courseware and enablement assets.

The role focuses on operational program management content development and continuous improvement of customer-facing learning experiences. Over time the role will contribute to leveraging AI tools to support more personalized AI supported and automated customer learning.

Primary Job Responsibilities

Customer Onboarding Program Definition Implementation and Management

• Design and execute the customer onboarding go-to-market plan including segmentation messaging success metrics and cross-functional alignment.
• Establish track and communicate program governance KPIs deliverables reporting dashboards and continuous improvement mechanisms.
• Partner with Sales Customer Success Support and the other Global Education functions to ensure alignment with customer lifecycle milestones.
• Collaborate with Acumaticas extended VAR partner ecosystem to ensure education deliverables meet VAR business needs.
• Monitor engagement metrics and recommend improvements based on data insights.

Customer Onboarding & Education Content Generation

• Transform existing documentation and create derivative training materials for engaging role-based customer onboarding content.
• Develop modular reusable content assets including video microlearning and interactive modules job aids simulations and performance support tools.
• Integrate AI-assisted content creation tools to accelerate production and publication.
• Ensure consistency clarity and quality across all customer onboarding content.
• Collaborate with subject matter experts to ensure technical accuracy and practical relevance a well as expert integration into the customer learning experience.

AI-Enabled Customer Onboarding Development & Delivery

• Leverage AI-assisted tools to accelerate content creation editing and publishing.
• Explore opportunities to improve content discoverability and personalization within existing learning platforms.
• Pilot lightweight personalization approaches (e.g. role-based pathways usage-based recommendations).
• Participate in/Collaborate on prototyping and piloting AI-driven learning assistants embedded in onboarding and education workflows.

Outlook: Agentic Education

• After defining implementing and scaling the onboarding playbook investigate agentic hyper-personalized customer learning experiences.
• Design adaptive learning pathways driven by role usage behavior proficiency level and business objectives.
• Prototype and pilot AI-driven learning assistants embedded in onboarding and education workflows.
• Establish governance ethical AI guidelines and measurement frameworks to evaluate impact on adoption and customer outcomes.

Qualifications :

• Masters degree in Learning Experience Design Organizational Development AI or related field
• 9 years in learning experience design customer education customer success consulting or enablement within enterprise software.
• Understanding of customer lifecycle management and SaaS adoption models.
• Knowledge of learning technologies including LMS LXP authoring tools and analytics platforms.
• Familiarity with AI applications in learning and personalization.
• Understanding of enterprise software implementation and onboarding processes.
• Knowledge of data analytics and measurement frameworks for learning impact.

Skills

• Ability to architect scalable multi-modal learning programs.
• Content transformation and derivative content development skills.
• Strategic planning and go-to-market execution capabilities.
• Data analysis and dashboard creation skills.
• Cross-functional leadership and stakeholder alignment skills.

Abilities

• Ability to operate at both strategic and execution levels.
• Ability to translate complex product capabilities into structured learning journeys.
• Ability to innovate and experiment with emerging AI technologies.
• Ability to manage multiple global initiatives simultaneously.
• Ability to influence without direct authority across departments.

Travel Requirements

Travel only as required to support customer or partner events and internal team sessions.

Additional Information :

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes such as following up on an application or technical issues not related to a disability will not receive a response. 

For this role the salary range is $160000-$180000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors including skills qualifications experience and other relevant elements.
At Acumatica certain roles are eligible for additional rewards including annual bonus and stock. These awards are allocated based on individual addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role.

Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you -based employees gain access to healthcare benefits (medical dental and vision insurance for you and your dependents) employer paid Short-Term/Long-Term Disability and Basic life coverage 401(k) plan with company match Flexible time off sick and safe leave among others.

Remote Work :

Yes

Employment Type :

Full-time