Training and Content Specialist

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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The Training & Content Specialist will be responsible on the comprehensive execution of training activities focused on both process and soft skills.

This role will be pivotal in facilitating knowledge transfer and ensures the meticulous documentation of content that results from new work

service expansion or process optimizations aligning on the goal to enhance operational excellence by equipping GS Operations with the necessary

training and process knowledge for their day-to-day responsibilities.

As a Subject Matter Expert role the role will provide expert guidance on inquiries related to functions supported. Including the employee

programs process complexities navigational and transactional procedures. Additionally this role is responsible in leading regional and country-

level process alignments in partnership with Global Process Leaders to drive cohesive training deliveries.

By partnering closely with Global Process Owners and Service Delivery teams the Training & Content Specialist will conduct comprehensive

training needs analyses to identify opportunities for continuous improvement enhance performance metrics refine processes and optimize case

handling. This role will also lead the development of innovative solutions for training content management and knowledge cascade frameworks

ensuring that the organization remains at the forefront of training excellence and operational efficiency.

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