Product Area Lead Credit Cards

Every day millions of customers across more than 40 countries rely on INGs products and this role youll help shape their experience influencing how they bank how they move money and how we empower them to stay a step ahead in life and business. If youre driven by the opportunity to make a real impact on peoples financial lives this is your chance to lead meaningful change at scale.

At ING our Payments Tribe is responsible for Debit Card Account to Account payments accelerating Credit Card growth and expanding our FX and Remittances capabilities through a clear customercentred strategy and strong crossfunctional execution. With an exciting and ambitious growth agenda ahead were looking for a Product Area Lead Credit Cards to join the Payments Tribe leadership team within the Retail this role you will be accountable for the endtoend Credit Card origination and inlife strategy and execution partnering closely with customers and business stakeholders to design superior digital experiences and deliver on our strategic growth targets.

This is a permanent position based in Sydney.

What youll do

• Lead the development and implementation of the Credit Card acquisition and channel strategy working closely with key stakeholders to develop product journeys to both acquire new customers and cross sell to existing customers.
• Develop and oversee implementation of the roadmap for a market-leading direct digital application to approval experience for new and existing ING customers.
• Work closely with key stakeholders to optimise performance through digital sales channels including sales efficiency and incentives. Regularly listening to feedback to ensure product process and policy opportunities are optimized.
• Lead a team of professionals with deep expertise to achieve the growth aspirations of the tribe whilst developing their careers and supporting a strong orange culture of can-do and collaboration.
• Lead the credit card product strategy; maintaining designing and building market leading features that deliver customer centric benefits and capabilities.
• Manage key product changes such as changes to interest rates fees promotions and terms and conditions.
• Manage product governance requirements including issue and incident management and remediation.

What were looking for

• Extensive experience in credit card or lending product management and distribution.
• A strong focus on customer acquisition proposition innovation and identifying new avenues for growth.
• Demonstrated capability in enhancing products and customer journeys ideally through digitisation to improve portfolio growth decision speed and customer experience.
• The ability to articulate strategy set direction and define clear priorities in partnership with others.
• Proven experience managing complex issues incidents or remediation activities with sound judgement and execution.
• Strong stakeholder leadership supported by analytical thinking experience with product simplification and the ability to build engaged purposedriven teams.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact Sabrina Huynh

For support and adjustments including DEI LGBTQI confidential application support enquiries:

Applications will close Wednesday the 25th of March.

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