Senior Delivery Lead, DXP

At AFCA delivering fairness for Australians depends on great digital experiences. As Senior Delivery Lead youll play a pivotal role in transforming how our customers and stakeholders experience our services.

This role is accountable for the endtoend delivery of our Digital Experience Platform (DXP) including website replatforming digital applications and customer journey uplift. Youll bring together strategy delivery and change ensuring initiatives deliver measurable customer business and regulatory outcomes in a complex fastpaced and highly regulated environment. This is a 2 year max-term contract. 

What youll do

• Lead the full delivery of the DXP transformation including website replatforming and digital applications
• Translate strategy and customer experience objectives into clear delivery plans roadmaps and outcomes
• Establish and lead scaled agile (SAFe) delivery structures aligned to enterprise governance and risk requirements
• Own delivery across digital channels content integration data and platform enablement
• Act as the key integrator between business leaders experience design technology teams and delivery partners
• Manage delivery risk dependencies budgets and benefits across a complex multistream program
• Lead crossfunctional internal teams and external vendors to deliver outcomes with pace and quality
• Provide clear confident reporting and assurance to executives and governance forums
• Act as a change leader supporting adoption capability uplift and modern ways of working
• Embed a culture of continuous improvement and customercentred delivery

Qualifications :

What youll bring: 

• Senior delivery leadership with significant experience leading complex technologyenabled transformation
• Proven track record delivering largescale digital platform and customer experience transformations
• Strong enterprise transformation background with experience beyond traditional project management
• Deep experience delivering at scale using Agile and SAFe ways of working
• Comfortable working in regulated or complex environments with financial services or digitalfirst experience highly regarded
• Experienced in blended delivery models partnering with internal teams vendors and system integrators
• Handson leader able to move seamlessly between strategic oversight and ontheground execution
• Confident traversing business process change customer experience and technical delivery endtoend
• Highly effective stakeholder manager able to influence senior leaders and navigate complexity
• Brings strong commercial judgement risk awareness and dependency management capability
• Clear communicator who simplifies complexity and builds trust across business and technology
• A resilient outcomefocused change leader with a growth mindset who brings people through transformation not just platforms

Additional Information :

Whats on offer

• BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024  Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP  Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024  Recognised for LGBTQ workplace inclusion. 
• Accredited Family Friendly Workplace  Supporting work-life balance and inclusivity. 
• Hybrid working  Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options  Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas. 
• Financial benefits  Not-for-profit salary packaging to boost take-home pay. 
• Locations  A team of over 1500 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion. 

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at  

We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.  

Remote Work :

No

Employment Type :

Contract