HW Commodity Specialist, InfraOps Planning & Sourcing

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) provides a highly reliable scalable and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS Infrastructure Supply Chain & Procurement (AIS) organization works to deliver solutions to source build and maintain socially responsible data center supply chains. We are a team of highly-motivated engaged and responsive professionals who enable the core sustainable infrastructure of AWS. Join our team and be a part of history as we deliver results for the largest cloud services company on Earth! We seek an Inventory Planning Support Tech in the data center operations space.

We are looking for a results-oriented individual to support the inventory planning teams in ensuring a high level of spare part availability. You will work daily with operation teams to manage server/networking ticketing queues and coordinate transfers of inventory between sites and countries ensuring timely this role you must be a self-starter possess strong verbal and written communication skills. You must be detail-oriented and work independently to generate quality outputs in an ambiguous environment. You must have a professional demeanor and communicate appropriately with people at every level from technicians to upper management.

Operating in a fast-moving environment you will be required to work autonomously taking complete control and responsibility for achieving downstream part availability. This role provides an opportunity to develop original ideas approaches and solutions in a competitive and ever-changing business climate.

Key job responsibilities
- Triage inflow and outflow of break/fix tickets for the Global Inventory Planning team. Validate ticket part request against bill of material. Update and reassign pending break/fix tickets with part recommendations.
- Monitor and review inbound purchase order data track inbound deliveries and ensure logistics receiving accuracy within the inventory management and financial systems.
- Engage Logistics teams regarding inventory discrepancies and obtain an estimated part delivery time to site.
- Log delivery issues into a tracker for fulfillment/ordering escalation and resolution.
- Monitor report to update ticket coding inaccuracies and update delivery status tracking details and ETAs within ticket.
- Interface with Global Planning team members regarding part availability and ticketing trends.
- Work closely with global Logistics teams for domestics and international inventory part transfers.
- Provide updates and feedback to internal and external teams on a daily basis.
- Provide accurate valid and complete information by using the right methods/tools.
- Respond promptly to customer inquiries.
- Sustain productivity metrics while managing multiple assignments at once deal with ambiguity and rapidly-changing priorities.

A day in the life
You will be part of the AWS Supply Chain team working with Global Stakeholders Data Center Operation TPMs and System Engineers to address inbound tickets within a 3-day SLA. Our Inventory Planning Support Tech at times will be the first point of contact for our Infra-Ops teams this role you will communicate often with operational teams who require guidance or deep dives associated with part availability part allocation details and statuses of tickets pending triage.

About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- High School diploma or equivalent
- 3 years of supply chain inventory management or project management experience or Bachelors degree or equivalent
- Experience managing work and priorities through a ticketing system
- 1 years of logistics transportation supply chain import/export operations or data entry/data administration experience
- Experience with MS Office Professional Suite and excellent working knowledge of MS Excel

- Bachelors degree in business logistics supply chain management or a related field
- Experience in procurement supply chain inventory management contract management lease administration or operations
- Experience testing hardware/mechanical sub-components research and data analysis skills and/or Printed Circuit Board (PCB) layout best practices
- Experience in warehouse or logistics
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- Experience in technical support or experience working with customers with a passion for delivering exceptional service and experience with automation and any version control tools
- 2 years of data center critical environment computer hardware repair infrastructure cabling network deployment or data center operations experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Herndon - 62600.00 - 109600.00 USD annually