Primary Details

Time Type: Full time

Worker Type: Employee

Perform receipting cash application and customer account maintenance activities including any required post-processing and follow-up for the day to day maintenance of workload distribution (e.g. email and query management).

Primary Responsibilities Ensure compliance with QBE policies procedures and relevant ownership of the ledger and ensure that all avenues are explored to collect any outstanding all payments are made on a timely basis and are accurate to maintain the reputation of QBEBuild and maintain good working relationships with both external and internal stakeholdersProcessing basic and routine functions related to Accounts Receivable (Credit Control) duties including cash application active monitoring of outstanding customer balances supporting collections activities and preparing related documentation and data entries in the system and extracting statistical data and reports from records for to telephone/email inquiries from customers in order to provide and excellent customer service. Required Education Bachelors Degree or equivalent combination of education and work experience Required Experience 0-1 year relevant experience Preferred Competencies/Skills Understanding of spreadsheets and reconciliation proceduresExcellent communication skillsExcellent keyboard skillsCustomer service skillsAbility to work to strict deadlinesAbility to work under pressureA high level of numeracy and literacyStrong spoken and written English Preferred Experience Educated to degree levelProven experience of working to deadlines and objectivesPreferably with experience in Financial Services Preferred Knowledge Basic knowledge of Accounts Receivable transactional processingPreferred Basic Knowledge of Insurance QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:We are customer-focusedWe are technical expertsWe are inclusiveWe are fast-pacedWe are courageousWe are accountableWe are a teamAll employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type Individual Contributor Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Analytical Thinking Communication Credit Analysis Critical Thinking Customer Service Financial Accounting Financial Data Reporting Financial Products Intentional collaboration Managing performance Problem Solving Process Improvements Risk Management Transaction Systems

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.