Desktop Support Analyst

Secur-Serv is a leading managed services provider of IT print and hardware services with a security focus at the core of every service. Secur-Serv provides nationwide on-site service to businesses of every size focusing on the financial manufacturing transportation and healthcare industries.

Why Secur-Serv
Join Secur-Serv because we are committed to professional and personal growth working with employees to develop a defined career path and helping them achieve their career goals with internal and external training. We empower our employees to innovate and be a part of solutions that improve processes systems and transformation. We recognize and provide an environment where each and every employee can make an impact..

• We have a generous benefits package for our regular full-time employees which includes a copay medical plan option HSA medical plans with employer contributions to your HSA Account dental vision company-paid life insurance and company-paid short- and long-term disability coverage.
• Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
• Explore new training opportunities throughour LinkedIn Learning platform and partners to develop your skills and career.
• Free wellness and mental health resourcesvia ourEmployee Assistance Program (EAP) available which is all employees for help with lifes stresses and up to three visits with a professional.

This role is a fully onsite position with a contract duration of six (6) months with the possibility of extension.


POSITION SUMMARY
The Desktop Support Analyst will support a Secur-Servs client by providing expert network and computer support to hospital staff. The role involves installing maintaining and troubleshooting hardware and software as well as responding to user requests and collaborating with IT management.

ESSENTIAL RESPONSIBILITIES

• Follow all Secur-Serv requirements policies procedures and management directions
• Provide expert network and computer support assisting hospital staff with computer-related issues installing and maintaining hardware and software monitoring network traffic overseeing automatic backups and analyzing and troubleshooting problems promptly.
• Install configure and troubleshoot software applications including Microsoft Office Suite and various productivity tools.
• Provide remote desktop support using remote desktop tools and techniques to end users.
• Support a range of software applications including Windows Operating System Novell Software Microsoft Office Software and other approved IT applications. Responds to inquiries about the software applications it supports and offers assistance. Contributes to the licensing of software products.
• Provide timely solutions to user requests for assistance with personal computer hardware issues. Point users in the direction of the best course of action if problems are outside the IT departments purview.
• Keep thorough records of user assistance requests and periodically evaluate them to determine the need to improve education and training.
• Collaborate closely with IT management and immediately alerts them to any potential problems encountered while completing assignments.
  

• High School Diploma or GED
• Strong problem-solving skills and a passion for staying current with technology.
• Basic understanding of networking concepts including TCP/IP DNS DHCP and Wi-Fi configuration.
• Excellent communication and interpersonal skills to assist users effectively.
• Proven ability to work collaboratively in a team environment.
• Experience with Windows OS and Mac OS including installation configuration and troubleshooting.
• Proficiency in troubleshooting repairing and maintaining desktop hardware components including CPUs RAM hard drives and peripherals.
  

PREFERRED SKILLS/EXPERIENCE

• Relevant certifications such as CompTIA A Network or Microsoft Certified Professional (MCP)
• Bachelors degree in business administration cybersecurity information technology law or a related field.

PHYSICAL/MENTAL REQUIREMENTS

• Sit Frequently at a desk
• Influenza Vaccine: Must be completed annually no later than December 1st annually
• COVID-19 Vaccination: Must have proof of vaccination and must be fully vaccinated to access the client site
• COVID-19 Booster Shot: Must have proof of booster shot (when eligible) to access the client site
• Frequent fine hand and finger movements (keyboard writing mouse movement)
• Continual close visual acuity for reading
• Hearing and Speaking for communication within and outside of company.
• May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment
  • Mental Requirements must be able to consistently:
    • Learn new tasks
    • Remember Processes
    • Maintain focus
    • Complete tasks independently
    • Make timely decisions in the context of a workflow
    • Ability to communicate effectively
    • Able to adhere to process protocol in a timely manner
      

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing emailprotected or calling 402.697.3039.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: Drug & Alcohol Use Policy