Onboarding and Training Specialist

TASQ Staffing Solutions

Job Location:

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Working Setup:

100% Onsite (BGC Taguig)

Work Hours:

11PM to 8AM

Responsibilities:

Onboarding & Program Delivery: Lead end-to-end onboarding for new hires including training on tools processes and role-specific skills.
Training & Development: Design and enhance training programs to address skill gaps and support employee growth through coaching and upskilling.
Performance Support & Evaluation: Monitor onboarding and training effectiveness through metrics assess learner performance with feedback and refine programs based on data and business priorities.
Process Improvement & Documentation: Standardize onboarding and training for consistency and scalability and to update training materials and knowledge bases.
Stakeholder Collaboration: Collaborate with HR Sales and Operations to align training with business goals and serve as the onboarding support contact.

Requirements:

Bachelors Degree required
Excellent English communication
At least 5 years experience in contact center (B2B/SaaS)
At least 3 years tenure in Training
Strong analytical skills with experience in tracking training effectiveness and KPIs.
At least 3 years of experience in training onboarding learning & development or related roles.

Working Setup: 100% Onsite (BGC Taguig) Work Hours: 11PM to 8AM Responsibilities: Onboarding & Program Delivery: Lead end-to-end onboarding for new hires including training on tools processes and role-specific skills.Training & Development: Design and enhance training programs to address skill gaps ...