Legal Intake Supervisor remote

New York County, NY - USA

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

About the Role

We are seeking an experienced and highly organized Personal Injury Intake Supervisor to oversee our intake team and ensure a seamless experience for potential clients. This fully remote position is responsible for managing daily intake operations supervising intake specialists monitoring performance and ensuring that all new client inquiries are handled promptly professionally and accurately.

This role is specifically for evening and/or weekend coverage so candidates must be available to work nights weekends or a combination of both.

The ideal candidate must have extensive personal injury intake experience strong leadership skills and the ability to manage a remote team while maintaining high standards of client service.

Key Responsibilities

Supervise and support a team of intake specialists handling incoming calls online inquiries and potential new client leads

Monitor call quality response times and overall intake performance

Train mentor and coach intake staff to improve conversion rates and client experience

Ensure all potential client information is accurately documented in the case management system

Review and evaluate new cases to ensure they meet firm criteria before attorney review

Develop and implement intake procedures scripts and workflows

Track and report intake metrics including lead volume signed cases and conversion rates

Coordinate with attorneys and case managers to ensure smooth handoff of retained clients

Handle escalated calls or complex intake situations when necessary

Maintain compliance with firm policies and confidentiality requirements

Qualifications

Extensive personal injury intake experience is required

Previous experience supervising or leading an intake team strongly preferred

Strong understanding of personal injury case types and case qualification processes

Excellent communication and leadership skills

Experience with case management systems and CRM platforms

Ability to work in a fast-paced environment and manage multiple priorities

Strong attention to detail and organizational skills

Ability to work night and/or weekend schedules as required

Preferred Experience

Experience supervising or managing a personal injury intake department

Experience tracking intake performance metrics and team productivity

Experience with call monitoring and quality assurance processes

Familiarity with personal injury case management software

Compensation and Benefits

Competitive pay based on experience

Fully remote position

Opportunity for growth within a growing legal support team

Collaborative and supportive work environment

This is a remote position. About the Role We are seeking an experienced and highly organized Personal Injury Intake Supervisor to oversee our intake team and ensure a seamless experience for potential clients. This fully remote position is responsible for managing daily intake operations super...