Digital Product Owner Life, Health & Pet Insurance
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Job Summary
Digital Product Owner - Life Health & Pet Insurance
Job No: 678948
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Adelaide Melbourne - Inner Suburbs & CBD Various
Max Term Full Time
Insurance
Pay Band 4
Digital Product Owner - Life Health & Pet Insurance
- 12month Fixed Term Contract
- Location: Brisbane Sydney Melbourne or Adelaide
At Suncorp were committed to creating digital experiences that genuinely make a difference for our customers. Were currently seeking a Digital Product Owner to join our Digital Content & Website Experience team on a 12month Fixed Term Contract owning the performance optimisation and strategic direction of Life Health and Pet Insurance products on Suncorps insurance websites.
About the role
As the Digital Product Owner - Life Health & Pet Insurance youll help run and grow our portfolio of partnered insurance products offered through some of Australias best-known insurance brands. Youll drive measurable customer and business outcomes across digital sales service and claims journeys through disciplined delivery dataled decision making experimentation and continuous optimisation.
This is a highly collaborative role where youll lead through influence translating business strategy into highimpact digital initiatives in a complex and regulated environment.
Youll champion the growth and optimisation of digital experiences testing learning and iterating to deliver sustained performance improvements while contributing to the broader uplift of digital maturity across the Digital Customer team.
More specifically you will:
Website strategy roadmap & delivery
- Own and continuously evolve the website product strategy and roadmap
- Optimise customer journeys and business outcomes through SEO/LLM optimisation A/B testing experimentation personalisation and experience redesigns
- Make prioritisation and value tradeoff decisions that balance customer needs commercial outcomes and regulatory requirements
Stakeholder collaboration & delivery leadership
- Unite diverse stakeholder groups across Digital Marketing Technology and third-party partners to deliver performancefocused outcomes
- Translate strategy into clear wellsequenced backlogs that maximise delivery capacity
- Maintain momentum and progress in environments where alignment may be evolving
Performance & insights
- Own endtoend website performance with accountability for KPIs across digital sales service and claims journeys
- Use analytics customer insights and experimentation to identify opportunities test hypotheses and deliver measurable uplift
- Ensure insights are consistently converted into action and business value
Risk compliance & governance
- Proactively identify and manage digital legal and regulatory risk in line with Suncorp Risk Management standards
About You:
- 2 years experience in the digital domain (digital product design/UX digital analytics & optimisation)
- 2 years experience delivering projects or initiatives
- Insurance industry experience (desirable not essential)
- Strong strategic and analytical thinking to solve complex customer and business challenges
- Exceptional written and verbal communication with the ability to influence through storytelling
- Ability to translate analytics (e.g. Adobe Analytics) into actionable recommendations that improve conversion
- Experience in agile delivery backlog management and coordinating work across multiple teams
- Strong understanding of digital best practice customer experience and conversion tactics
- A commitment to continuous learning innovation and new ways of working
- Tertiary qualification in Business Marketing Information Systems or a related discipline (desirable)
What we can offer you:
- Discounts and offers on a range of insurance products
- A range of flexible working and leave options
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
Employee benefits Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.
If youre passionate about digital performance customercentred design and using data to drive real outcomes - wed love to hear from you.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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Key Skills
- Veterinary Experience
- Animal Care
- Customer Service
- Communication skills
- Van Driver
- Veterinary Technician Experience
- Pet Grooming
- Animal Handling
- Apache Pig
- Hair Styling
- Pet Care
- Dog Handling
