Recovery & Support Specialist

At TAL were here to protect what matters mostespecially when life is at its toughest. The Recovery & Support Specialist (Vulnerability) plays a vital role in ensuring customers experiencing vulnerability are met with empathy care and the right support throughout their claims journey. By shaping how vulnerability is understood and responded to across our Claims business this role helps translate TALs values into meaningful action. Its a role with real impact supporting fair outcomes strengthening trust and helping ensure every customer feels heard respected and supported when they need it most.

In this role you will:

• Champion bestpractice vulnerability support by guiding Claims teams to identify needs and respond with empathy and care.
• Embed effective vulnerability support into claims management through streamlined processes and workflows.
• Leverage insights and data to improve customer outcomes engagement and support programs.
• Strengthen service quality by overseeing thirdparty partners to ensure consistent highquality support for customers.
• Inform senior leaders and partners with clear insights that enhance decisionmaking and customer support strategies.
• Position TAL as an industry leader by shaping thought leadership and influencing best practice in vulnerability support.

Qualifications :

• Bring 4 years experience supporting people through vulnerability in social services health rehabilitation or a closely aligned field.
• Apply working knowledge of compensable or claimsbased environments (such as life insurance IP TPD CTP or workers compensation) to inform sound support decisions.
• Use data and performance insights to shape practical strategies that improve customer experiences and outcomes.
• Communicate clearly and empathetically with the confidence to influence negotiate and engage a wide range of stakeholders.
• Share expertise by coaching others and lifting capability across teams through guidance and knowledge transfer.
• Demonstrate resilience selfawareness and accountability when navigating complex emotionally sensitive and highpressure situations.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:  

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change  

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.  

• Need adjustments during the recruitment process Let our team know by getting in touch with us  here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.  

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.  

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time