Technology Support Specialist

The purpose of this position is for full operational accountability for the technology environment across each dedicated site ensuring that all technology services operate reliably efficiently and in alignment with organisational standards. The role provides visible onsite support maintaining a consistent presence across assigned locations to drive service excellence operational readiness and rapid response to emerging issues.

A core focus of the role is to deliver exceptional hightouch support to doctors ensuring technology is always ready for surgeries consultations and clinical workflows. By anticipating needs resolving issues quickly and maintaining strong relationships with VMOs JMOs and medical students the position directly contributes to safe efficient patient care and zero avoidable clinical disruption.

The role also champions a customercentred service culture ensuring all staff receive timely professional support and that onboarding experiences for new employees and doctors are seamless and fully prepared. Through strong collaboration with ICT teams clinical leaders and internal stakeholders the position strengthens trust improves communication and supports the smooth delivery of technology changes deployments and sitespecific improvements.

Position Description Inherent Requirements

Qualifications :

You will bring;

• Certificate IV or Diploma in Information Technology Networking or a related discipline; or equivalent industry experience.
• Demonstrated experience in enduser support within a complex multisite environment.
• ITIL Foundation certification or equivalent service management training.
• Experience providing onsite technology support in a fastpaced environment with diverse user groups.
• Handson experience supporting Windows desktop environments mobile devices and common enterprise applications.
• Experience coordinating with multiple ICT teams to resolve incidents and deliver technology services.
• Exposure to clinical or operational environments where technology directly supports frontline service delivery.
• Experience supporting the administration and expanding infrastructure in line with organisational requirements.
• Demonstrated adherence to security procedures and protocols.
• Ability to work independently and autonomously managing workload and priorities with minimal supervision.
• Experience working with external vendors to support issue resolution maintenance activities and sitebased technology changes

Additional Information :

Why Join Epworth

At Epworth its a community.

Its the sense of belonging and being part of an organisation and a team that works to make sure that every patient addition to this you will have access to:

• Salary package up to $15900 pre-tax annually leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

We welcome applicants from all backgrounds. This includes First Nations peoples people with disability mature-age and young job seekers members of the LGBTIQA community and individuals from all cultural backgrounds. We are committed to providing an equitable inclusive and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting so please know that any information you provide will be treated with the utmost confidentiality and respect.

Ready to Make a Difference

Please Click Apply below to submit your resume.
Your other mandatory documents (cover letter and portfolio) can be uploaded by navigating back to your application/SmartRecruiters profile after you click Apply

For more information about the role refer to the attached position description or contact  or call (03).

Please Note:  Applications are reviewed as received. Dont wait - this role may be filled before the closing date.

Apply now weve over 8000 perspectives at Epworth and were ready to welcome yours!

It is a condition of employment with Epworth HealthCare subject to reasonable exemptions that you have had an annual Influenza vaccination where this is required under Epworth policy.

As a child safe organisation all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race ability ethnicity gender age sexuality cultures and beliefs that reflect the communities we work in. At Epworth we care.

Remote Work :

No

Employment Type :

Full-time