Lead Program Management
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
The Finance & Operations Project Management Office (PMO) team at Freshworks focuses on building durable foundations across the Quote-to-Cash (QTC) domain enabling connected and integrated systems use of AI and insight as we continue to evolve.
The team partners closely with Finance IT Product Engineering and GTM to rethink and scale core business processes enabling the Companys business strategy through the lens of people process and systems. Our work crosses process design systems architecture people-centred strategy and operating model evolutionturning current workflows into scalable repeatable and well-controlled platforms.
About the Role
As the Program Lead (IC3) you will be managing internal and vendor resources driving structured program governance analytics and execution discipline across the Business Desk QTC and cross-functionally. You will lead complex cross-functional initiatives to redesign and scale core finance and business processes and assist with the coordination and development of the teams learning growth and engagement programs.
The role focuses primarily on:
- Program tracking and milestone governance
- Executive reporting and analytics
- Operational KPI monitoring
- Structured coordination of capability initiatives
- Coordination tracking and light development of the learning programs.
Qualifications :
1. Program Management & Governance
- Maintain and monitor structured program plans milestone trackers RAID logs and action registers across Business Desk initiatives.
- Track cross-functional dependencies and ensure follow-through through defined governance rhythms.
- Prepare concise weekly and monthly executive summaries with clear risk visibility.
- Ensure documentation hygiene version control and standardized repository maintenance.
- Manage external vendor relationships and track implementation progress for assisted projects ensuring adherence to contractual SLAs and deliverables.
- Support planning cycles quarterly reviews and operational cadence management.
2. Analytics & Performance Tracking
- Track KPIs across operations and capability programs.
- Develop structured dashboards using Excel and Power BI.
- Identify execution variance SLA trends and improvement signals.
- Consolidate data from multiple stakeholders into clean executive-ready views.
- Support ESAT (Employee Satisfaction) and engagement analytics reporting.
3. Learning & Capability Coordination
- Coordinate logistics for training programs (calendar alignment nominations attendance tracking).
- Maintain training coverage dashboards and certification trackers.
- Ensure program documentation completion discipline and post-session data capture.
- Serve as liaison between Business Desk stakeholders and L&D partners.
- Monitor participation metrics and escalate gaps in coverage.
- Assist with learning design content building eLearning modules and developing instructional assets as needed
Role Expectations (IC3)
- High execution reliability and task closure discipline.
- Structured thinker with strong ownership of timelines.
- Comfortable operating within governance frameworks.
- Data-driven and detail-oriented.
- Professional stakeholder communicator.
- Demonstrates increasing maturity in risk anticipation and mitigation.
Required Qualifications
- 6-8 years of experience in PMO Business Operations Finance Operations or Program Coordination.
- Strong Excel skills (advanced formulas pivot tables structured trackers).
- Experience with Power BI or equivalent reporting tools.
- Experience in finding opportunities to leverage automation and AI to improve accuracy efficiency and decision-making across finance processes.
- Exposure to structured project tracking methodologies.
- Ability to manage multiple parallel initiatives with clarity.
- Capabilities in end-to-end project management stakeholder alignment and influencing without authority.
- Excellent communication skills and reporting discipline
Preferred
- Exposure to quote-to-cash finance accounting and operational flows.
- Experience working in structured governance environments.
Additional Information :
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
